Customer Service & Order Management Specialist Join a global leader in the building and design industry based in Norwest. This is a fast-paced, hands‑on role where you act as the vital link between customers, sales, and the supply chain. You won't just be answering phones; you'll be managing the behind‑the‑scenes operations to ensure every order is executed perfectly from start to finish. Requirement ERP Expertise: Experience with ERP systems is essential for this role. Background: Proven experience in customer service, internal sales, or order management. Skills: Strong attention to detail, a proactive mindset, and the ability to juggle multiple priorities. Communication: Confident communicator comfortable liaising with internal teams and external contractors/builders. Legal: Must have full Australian working rights. Work Conditions Location: Norwest-based office with provided parking. Flexibility: Hybrid options available (2 days WFH after 6 months). Status: Full-time, permanent position within a stable, global business environment. Responsibilities Order Management: Oversee end‑to‑end order processing and manage backorders/delivery timelines. Coordination: Act as the central point of contact between Sales, Supply Chain, and Logistics to ensure on‑time delivery. Customer Support: Handle complex enquiries via phone and email from designers, retailers, and contractors. Sales Support: Provide product information and order updates to the sales team to maintain seamless operations. #J-18808-Ljbffr