The Role The Channel Sales Support Agent is the operational backbone for our independent contractor (IC) sales teams in the field. You'll be their go-to person—making sure they have everything they need to successfully sell and onboard our products to local sellers across Australia. This isn't just a support role. You're enabling entrepreneurs to build their businesses, and their success is your success. You’re someone who Thrives in fast-paced environments – You stay calm when things move quickly and priorities shift Genuinely enjoys helping others succeed – You get satisfaction from unblocking problems and empowering people Takes ownership – When you pick up a problem, you see it through to resolution Shows up consistently – Your team knows they can count on you, every time Takes initiative – You spot issues before they're escalated and act without being asked Understands partnership – When your contractors win, you win Brings positive energy – You're professional, approachable, and a pleasure to work with Support & relationship-building Act as the main point of contact for Australian sales teams, responding to inquiries within agreed SLA timeframes Build and maintain strong working relationships with independent contractor sales teams Provide product knowledge, pricing information, sales collateral, and technical guidance Coordination & problem-solving Work with internal teams across the business to resolve sales inefficiencies and remove blockers Identify recurring problems and partner with management to implement lasting solutions Provide phone and face-to-face support when needed Operations & administration Maintain and update sales documentation, playbooks, and resource libraries Process commission calculations for Australian sales teams in coordination with finance Keep systems and information current so teams always have what they need You have 1–2 years in sales support, channel management, technical support/implementation, or customer service Experience with CRM systems (Salesforce, HubSpot, or similar) Proficiency in Google Workspace and AI tools Familiarity with B2B sales processes and sales cycle management Basic understanding of sales reporting and analytics Preferred Experience working with self-employed contractors, distributors, sellers, or channel partners Work environment Location: Remote-first (office optional) Hours: Full-time, Monday–Friday, 9:00 AM – 5:30 PM (flexibility may be required) Travel: Minimal (occasional attendance at sales meetings, training sessions, and contractor events) Equipment: Computer, headset, and necessary software provided Why this role matters Our independent contractors are out there every day, building relationships and helping local businesses grow. You're the person who makes sure they're never stuck, never without answers, and always set up to succeed. If you love being the reliable force behind a winning team, this role is for you. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page. #J-18808-Ljbffr