CX Team Leader Job Description 50/50 focus – Leading the team and providing hands‑on support to Domain customers. Hybrid working in an awesome, collaborative team. Unlock career growth opportunities across Tech, Marketing & Data. About Domain and CoStar Group Domain is one of Australia’s most trusted and loved property brands, helping millions of Australians find their dream home and stay informed about the property market. Now, Domain has joined forces with CoStar Group, a global leader in real estate information, analytics, and online marketplaces, to take the next big leap in property technology and data innovation. As part of CoStar Group, an S&P 500 company with more than 35 years of experience, Domain is entering an exciting new era of growth. CoStar is investing heavily in new products, technology, and people to revolutionise how Australians access property data, insights, and marketplaces. This is a rare opportunity to join a world‑class research team at the intersection of two powerful brands – Domain’s local market expertise and CoStar’s global scale and technology – as we build the future of real estate intelligence together. About the Role As a Customer Support Team Leader you’ll split your time between leading our frontline team (main focus) and helping customers, keeping your knowledge sharp. You’ll be an important pillar of customer and technical support for our property listings platforms and data‑driven Agent solutions, building a fun and collaborative culture and supporting the team to achieve their KPIs through 1‑on‑1s, team incentives, engagement activities, and extensive product knowledge. In this busy role, you’ll also assist with an array of customer enquiries, from simple to complex – helping clients update listings, troubleshooting platform issues, and providing internal support to other teams within Domain. Why Join Us Hybrid working. Wellbeing Leave. Up to 20 weeks paid parental leave for primary carers. Novated leasing through Autopia. Leadership development programs, LinkedIn Learning and more. Regular social events including Innovation Days and an annual BBQ. Typical Day Be a trusted partner – a go‑to technical wizard for Real Estate agents, solving problems and helping them maximise our industry‑leading portals. Master the art of connection – manage inbound enquiries across phone, live chat and email, and guide the team to do the same confidently. Drive customer love – become a true product guru, empowering clients to unlock full platform potential while coaching your team to deliver exceptional support. Lead the way – balance hands‑on queue work with team leadership, monitoring workloads, contact volumes and resourcing decisions. Grow future stars – mentor and coach the team to hit performance benchmarks, deliver onboarding and training for new joiners, and use the QA framework for development. Tackle the tricky stuff – resolve complex Level 2 enquiries, escalations, and complaints with calm expertise, supporting your team through theirs. Energise the crew – support incentives, competitions and team activities that keep them motivated, recognised and engaged. Our Ideal Person ESSENTIALS Previous experience in fast‑paced customer service/tech support roles at a Team Leader level. Passionate about delivering great customer experience. NICE TO HAVES Experience supporting tech platforms within the SaaS industry (preferred). Contact centre experience (highly preferred). Experience in support roles for Real Estate, PropTech, Online Sales or Advertising Sales. Equity, Diversity & Inclusion Domain is enthusiastically and unapologetically committed to fostering an equitable, inclusive work culture. We are proactively looking for candidates from all lived experiences, including people with disability, and people of all ages, ethnicities, cultures (including Aboriginal and Torres Strait Islander Peoples), faiths, sexual orientations and gender identities (including trans and non‑binary people). We are committed to providing an equitable recruitment process for people with disability. If you require adjustments during the process we’re here to support. If you wish to receive this job advertisement in an accessible format, or have a confidential chat about workplace adjustments, please contact our Equity, Diversity and Inclusion team at or leave a message on 1300 858 356 and we will get back to you. Legal CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug‑free workplace and perform pre‑employment substance abuse testing. #J-18808-Ljbffr