The Grace Group comprises of the Grace Removals, Grace Information Management ; Grace Business Services, Grace Mobility Services, Grace Fine Art and Smartbox (Grace Self-Storage). We are leaders in the removals, storage and information management sector, and are considered Australasia’s largest independently owned company in our field. With over 60 branches across Australia and New Zealand, and an extensive global partner network, we have a reputation for quality and service excellence. The Role Managing incoming calls via front reception and directing them appropriately Responding promptly to customer enquiries and resolving complaints with care Supporting clients with onboarding and promoting Grace’s full range of offerings Assisting with web training related to our processes Maintaining and updating Salesforce records Contributing to team efforts to achieve monthly sales and service targets The Right Fit Previous experience in a customer service role (office or contact centre preferred) Strong communication and problem‑solving skills Attention to detail with sound data entry and administrative experience A proactive, self‑driven approach with the ability to take ownership of your work A positive attitude and genuine passion for delivering great customer experiences The Perks Competitive salary + superannuation Flexible work arrangements – hybrid Career development – mentoring, training, and internal mobility Employee rewards and recognition – including Perkbox membership, paid personal development, EAP wellness program, novated leasing, and more Inclusive culture – we celebrate diversity and welcome all backgrounds No agencies please. #J-18808-Ljbffr