The Vertical Aviation Group encompasses two long-standing and well-regarded aviation businesses, Heliwest and Heli-Muster NT (HM Air) that were merged under a single umbrella in 2026, and as a result we have a number of new employment opportunities available. Together, we are the leading providers of helicopter and fixed wing flight services, engineering and training to the Mining, Pastoral, Government, Industrial and Tourism sectors across Western Australia and the Northern Territory. Our family business values of safety, great customer service, continuous improvement, integrity, accountability, teamwork and respect shape everything we do. About the Role The Vertical Aviation Group is seeking an Operations Officer, based in Perth or Katherine, to provide practical, organised and reliable operational support to our diverse Rotary Wing Team. This role is central to keeping day‑to‑day operations running smoothly, supporting bookings, client communication, invoicing, rosters, travel coordination, aircraft planning, coordinating training, reporting and general operational administration. In this role, you will work closely with the Operations Manager as well as pilots, engineering, finance and management to ensure information is accurate, tasks are followed through, and operational requirements are coordinated and reported. You will assist with maintaining bookings calendars, responding to client enquiries, preparing paperwork, supporting pilot and aircraft rostering, reporting on operations and assisting with any other operations tasks as needed. Role Responsibilities Updating and monitoring the bookings calendar against aviation compliance software (Air Maestro) bookings and email requests. Responding to client enquiries by phone and email in a professional and timely manner. Invoicing new and existing clients. Maintaining operational data, spreadsheets and reporting. Assisting with aircraft maintenance planning and coordination. Rostering pilots and aircraft in line with client requirements, CASA flight and duty restrictions, and engineering requirements. Assisting other departments with administrative and operational tasks as required. Supporting pilots in delivering an excellent service to our clients. Accomplish other such duties as may be reasonably directed by Management. Role Requirements Previous experience in administration, operations support, scheduling, logistics or a similar role. Aviation experience or exposure to a regulated operational environment would be highly regarded. Strong organisational skills and the ability to manage multiple competing priorities. High attention to detail and accuracy in record keeping. Strong written and verbal communication skills, with confidence responding to client enquiries by phone and email. Excellent organisational, interpersonal, and communication skills. Good computer skills, including Microsoft Outlook, Excel, Word, Teams and SharePoint. Experience using aviation or scheduling software such as Air Maestro would be advantageous. Ability to work calmly in a fast‑paced operational environment where priorities can change quickly. A practical, reliable and team‑focused approach, whilst also providing excellent customer service to our clients. Ability to work weekends as needed (standby allowances provided). As a safety sensitive aviation role, mandatory drug and alcohol testing is required. Join a respected aviation group where your work directly supports safe, reliable and efficient aviation operations across Western Australia and the Northern Territory. You will be part of a practical, close‑knit team and gain broad exposure across bookings, rostering, client support, maintenance coordination, travel, housing and operational administration. With a values‑driven culture and room to learn and grow, this is an opportunity to develop a long‑term career with Vertical Aviation. #J-18808-Ljbffr