Job ID: | Amazon Support Services Pty Ltd Applicants must be Australian citizens and hold or be eligible for an Australian Government Security Clearance with the ability to successfully complete an Organisational Suitability Assessment. For more information regarding security clearances please visit ( The AWS Region Services team combines AWS global cloud leadership with Australian security expertise to deliver highly secure, scalable environments for sensitive workloads. We’re creating innovative ways to use cloud computing, artificial intelligence, and machine learning while maintaining the highest standards of security and operational excellence. The Engineering organisation within Region Services is structured across core capability pillars: Compute & Machine Learning, Security Identity & Compliance, Storage & Databases, and a growing capability domain. These pillars encompass a team of varying technical skillsets, including Engineers; Technical Program Managers and Subject Matter Experts, organised into focused sub‑teams. This is an opportunity to make a lasting impact on Australia’s digital future. You’ll work with AWS services, implement innovative solutions, and help customers succeed in their most important missions. We’re committed to helping our builders grow through continuous learning, mentoring, and collaboration with industry experts. Are you ready to build the future of secure cloud computing in Australia? Key Responsibilities Define and/or refine hardware requirements, and participate in the development and delivery of operability‑related features such as system health monitoring, diagnostics, repair, and other self‑healing automation. Develop or further existing application and system management tools and processes that reduce manual efforts and increase overall efficiency. Adapt and improve operations management systems and processes to accommodate rapid and increasing growth in systems and traffic. Participate in the design and execution of production acceptance tests and new hardware evaluations. Monitor the health of the fleet, automating system health, maintenance tasks, and reporting systems as needed. Participate in “on‑call” rotations to resolve incidents occurring out‑of‑hours. Basic Qualifications 3+ years of experience with Linux, using the command line and basic administration, and computer networking fundamentals. 3+ years of Operations experience working with CI/CD Pipelines and deployment systems such as Terraform, Github Actions, Jenkins, or others. Able to troubleshoot at all levels, from network to operating systems to software applications. 3+ years working in Linux or other UNIX based Operating Systems. Experience supporting cloud systems or other services. Proficient troubleshooting and anticipating problems that affect the performance, reliability, or availability of software systems. Preferred Qualifications Experience operating 24x7 high‑availability, distributed software applications and performance tuning software applications and optimizing fleet utilization. Understanding of network fundamentals (DNS, DHCP, TCP/IP, routing, load balancing, load shedding) and experience with monitoring frameworks such as CloudWatch, Datadog, Grafana, Elastic or similar. Experience scripting operating system tasks in Bash, Python, etc., and with Infrastructure as Code such as CDK, CloudFormation, Puppet, Chef, Ansible, or similar. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr