\"At Opal HealthCare, we know that companies don't succeed, people do.\" Our purpose is to bring joy to those we care for, guided by our C.A.R.E values of C ompassion, A ccountability, R espect and E Xcellence. As one of Australia’s leading private aged care providers, we support over 23,000 team members caring for more than 14,000 residents across 147 Care Communities nationwide — and we're growing. About the Role We’re seeking a dynamic Relief Customer Support Manager to make a meaningful impact across our care communities. In this role, you’ll bring stability, leadership and exceptional customer experience to teams and residents, wherever you’re needed most. This is a permanent, full-time role working Monday to Friday. What You'll Do Support residents and families through a smooth admission journey Mentor and guide admin teams to deliver best practice Build strong relationships and ensure consistent service delivery Support operational processes and implement key initiatives What You'll Bring Experience in a leadership role within a service-driven environment Strong adaptability and ability to integrate into new teams Excellent organisational and communication skills A people-focused, resilient and solutions-driven mindset A current driver’s licence and willingness to travel Ability to meet pre-employment requirements (medical, police, NDIS) What We Offer You Variety & Impact: Work across multiple care communities Career Growth: Pathways into senior leadership roles Development: Training through Opal HealthCare Academy Travel Opportunities: Explore and support communities across Victoria Referral Bonus: Up to $5,000 for referring a friend Additional Benefits: Novated lease options available Build a Meaningful Career At Opal, relationships matter. This role is the foundation of our customer experience and offers a clear pathway into broader leadership opportunities across our organisation. #J-18808-Ljbffr