Technical IT Support Officer Western Suburb, Melbourne VIC | Full-Time | Office Based An excellent opportunity is available for a motivated and customer-focused Technical IT Support Officer to join a growing technology business based in Melbourne. This role is ideal for someone with 2–3 years of IT support experience who is looking to further develop their technical skills within a supportive small team environment. The business values attitude, initiative, communication skills, and a willingness to learn just as much as technical ability. You will receive ongoing training and mentoring while working across a range of hardware, software, and cloud-based technology solutions supporting clients both locally and internationally. Key Responsibilities Provide Level 1 & Level 2 technical support to customers and reseller partners Troubleshoot hardware, software, networking, and cloud-based application issues Log and manage support tickets through to resolution Configure and deploy hardware and software solutions Test hardware devices prior to dispatch Configure mobile applications and devices Liaise with software vendors and developers to resolve technical issues Deliver customer onboarding and product training Assist with internal IT systems, backups, and network monitoring Occasional customer site visits for support and training Skills & Experience Diploma or Degree in IT, Computer Science, Business Systems, or similar 2–3 years' experience in a Help Desk, Service Desk, or Technical Support role Experience supporting Windows environments and Microsoft Servers Knowledge of Microsoft 365, Exchange, and Active Directory advantageous Understanding of networking concepts including VPNs, firewalls, and port forwarding Strong troubleshooting and problem-solving skills Excellent communication and customer service skills Positive attitude with a willingness to learn and grow in the role Ability to work independently and collaboratively within a small team Full unrestricted Australian working rights are essential What's on Offer Supportive team environment with direct mentoring Ongoing technical and product training Opportunity to build long-term technical skills Stable full-time position within a growing business #J-18808-Ljbffr