Canberra ACT, Australia, Australia | Posted on 05/20/2026 State/Province Australian Capital Territory Country Australia Job Description Register, classify, and resolve incidents as part of first-level onsite support. Support new employee orientation and scheduled corporate events. Provide dispatch support to in-scope locations where no onsite presence exists. Provide smart-hands support for site services such as server reboots, network equipment tasks, cabling, and port shutdowns under remote supervision. Troubleshoot basic network connectivity issues and escalates to Microsoft Tier-2 teams when required. Verify network printer connectivity and perform Tier-1 troubleshooting for corporate printers (as per regional scope). Conference Room & AV Support Provide onsite assistance for conference room and meeting room issues escalated from the Global Helpdesk that cannot be resolved remotely. Troubleshoot and resolve AV and meeting room technology issues in focus rooms, multi-purpose rooms (MPRs), boardrooms, and customer-facing conference rooms. Work closely with higher support tiers, third-party AV integrators, and equipment manufacturers to resolve complex AV issues. Ensure proper setup, configuration, and functionality of AV equipment and video conferencing systems. Provide end-to-end event and meeting support, including setup, meet-and-greet, and teardown. Skills & Requirements Strong knowledge of AV systems, meeting room technologies, and video conferencing solutions. Experience supporting Microsoft collaboration tools and meeting room environments. Basic networking knowledge (LAN, cabling, connectivity troubleshooting). Exposure to EUC support, device management, and onsite IT operations. Ability to support non-Windows and non-Microsoft devices for basic connectivity and troubleshooting. Excellent customer service, communication, and documentation skill. #J-18808-Ljbffr