Yarra Valley Toyota,a multi-award winning Dealership, islocated in Lilydale & is one of the longest serving Toyota Dealerships in Victoria – Proudly serving our Yarra Valley Community since 1968! Right now, we have an opportunity for a motivated individual to join our team on a full-time basis in the role of Yarra Valley Toyota – Lilydale’s Service Department Manager Drive Excellence in a high performing Toyota Service Department Don’t miss this exciting opportunity Location – Yarra Valley Toyota - Lilydale Yarra Valley Toyota, part of the Peter Kittle Motor Company, is growing quickly & currently seeking an experienced Service Department Manager to lead our successful Service Team, ensuring Toyota’s Excellence Standards are exceeded !! As the Service Department Manager you will lead, drive & oversee the Day to Day Service & Pre- Department operations in a highly professional & efficient manner. With a key focus on being on show, showing professionalism, respect, efficiency, & an endless desire for continuous improvement Lead by example, lead from the front. Design & implement Department strategies, maximise the utilisation of resources, & lead Kaizen Continuous Improvements to CX standards & internal processes – make excellence a habit for our Team & Customers, not a moment, The perfect candidate for this role will have prior experience within a Medium to Large Automotive Dealership Service Operation. The successful applicant will possess: Exceptional leadership qualities, leading by example Proven experience in a similar role Strong Customer Service & CX focus, to maintain a good relationship with Clients Data driven, the numbers matter Meet & exceed Company & TMCA KPIs Sales & Servicing go hand in hand, you are able to sell experiences, not just sell transactions Strategic Management of Service Department Operations Ensure the Department operates in an efficient & profitable manner Show knowledge & existing experience with Dealer Management Systems Ability to work effectively within a Team culture & environment Excellent personal & professional presentation, verbal & written communication Strong time management skills Ability to manage & lead a large, diverse team Valid driver’s licence What we offer Regular on-the-job training, Supportive & dynamic team environment A rewarding career within a well-known Toyota respected Dealership, & Family Owned Dealer Group Access to a range of development opportunities #J-18808-Ljbffr