Computer Systems Officer Level 5 Ongoing Full-Time Parramatta $176,910 pa. Package includes salary from $149,739 to $156,088, plus employer's contribution to superannuation of 12% and annual leave loading. About us The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW. About the role We have an opportunity for a Senior System Administrator – Audio‑Video Conferencing Services to be part of our Network and Security Platform Services team, Technology & Communication Services Command. The Senior System Administrator – Audio‑Video Conferencing Services is responsible for the planning, designing, supporting and maintaining the organisation's ICT systems, and to ensure secure access and availability in accordance with the needs of the business. The Senior Systems Administrator is responsible for delivering NSW Police audio‑video conferencing services, including service strategy, planning, and implementation. The role ensures a robust support and maintenance model and drives continual service improvement to support business outcomes while maintaining enterprise infrastructure standards. Key Accountabilities Take ownership of IT solutions for video‑conferencing services, including both corporate and JusticeLink capabilities, ensuring compliance with NSW Police information technology policies, procedures, and standards by maintaining awareness of requirements and taking corrective action when necessary. Proactively lead service and solution design practices and deliver strategic recommendations on network and audio‑visual infrastructure, taking tactical steps to ensure all solutions are fit for purpose and fit for use. Identify issues and recommend resolution approach to senior management on infrastructure implementation and support service to NSW Police Force. Oversight all stages of vendor and contract manager relating to audiovideo conferencing and relevant network infrastructure. Provide guidance to the implementation and senior executive team on new technologies to ensure NSWPF infrastructure has been security assessed and are in line with enterprise standards. Key Challenges Timely resolution of issues and problems whilst identifying ways to provide more responsive solutions to address the needs of NSWPF audio‑video conferencing and relevant network infrastructure. Provide ethical advice and vendor management whilst implementing network and audio‑visual infrastructure that fits within NSWPF enterprise standards and budget expenditure. Keep informed about the changing and emerging technologies and ensure NSWPF video conferencing and network infrastructure are at a high enterprise standard. Facilitate knowledge sharing and coach technical teams to improve end‑user support, ensure the timely resolution of problems, and support the implementation of solutions including on‑site equipment installation, configuration, testing and troubleshooting, commissioning, and documentation, to minimise downtime and loss of productivity. To be successful in this role, it is critical to possess: Industry certifications in WAN, LAN, and routing, as well as voice and video delivery technologies, including CCNA (mandatory) along with CCNP/CCIE or equivalent (desirable). Extensive experience in managing voice delivery and AV collaboration capabilities within large enterprise environments, including support for both corporate and specialised audio‑visual conference rooms. Practical, hands‑on experience in administering Cisco CUCM, Webex and Crestron technologies. Availability to provide afterhours on‑call support and willingness to be rostered to support major events when required, in accordance with staffing orders. What we can offer you At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include: competitive salary; flexible work options; opportunity to purchase leave; annual leave loading; corporate wellbeing programs including seminars and the Fitness Passport; free annual influenza vaccination; salary packaging options via superannuation contributions or a novated vehicle lease; convenient location for public transport and to shops etc; and in‑house gym facilities. Eligibility to apply for this role To be eligible to apply for this role, you must meet one of the following statuses: an Australian Citizen; a permanent resident of Australia; or a New Zealand citizen. Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force. Our commitment to Diversity At the NSW Police Force, we are proud to be an employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees where differences are embraced, contributions are valued, and everyone has a sense of connection and belonging. We welcome applications from individuals with diverse skills, experiences, and backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, neurodiverse individuals, those from culturally and linguistically diverse communities, and people of all ages. #J-18808-Ljbffr