Employment Type: Full-time, permanent Position Title: Waiter Supervisor Location: Margaret River region, South West WA Salary: AUD 70,000-80,000 p.a + superannuation payments Position Summary The Waiter Supervisor is responsible for supporting and supervising front-of-house food and beverage service operations to ensure efficient service delivery, high-quality customer experiences and compliance with operational standards. This role requires strong customer service capability, supervisory skills and the ability to coordinate service operations within a fast-paced hospitality environment. Key Responsibilities Supervise and support waitstaff and food and beverage attendants during service periods Ensure customers are served in a professional, timely and attentive manner across dining and beverage service areas Deliver high-quality table service, including food and beverage ordering and delivery Deliver high-quality customer service Assist with reservations, seating arrangements, section allocation and workflow coordination Supervise, coordinate and train front-of-house staff to maintain service standards and operational efficiency Maintain knowledge of menus, wine offerings, specials and food and beverage service procedures Monitor cleanliness, table presentation and service standards across dining areas Handle guest enquiries, feedback and basic complaint resolution in a professional manner Support stock control and service operations within food and beverage service areas Assist with balancing cash registers, operating POS systems and supporting opening and closing procedures where required Ensure compliance with workplace health and safety procedures and responsible service practices Essential Skills & Experience Demonstrated supervisory experience working in a food and beverage or hospitality environment Strong customer service and communication skills within a fast-paced hospitality environment Strong understanding of food and beverage service standards, wine service and customer care Ability to manage competing priorities and maintain service standards during busy operational periods Experience operating POS systems and undertaking cash handling responsibilities is highly regarded Ability to deliver premium-level hospitality service and provide menu and wine guidance to customers Strong organisational skills and attention to detail Ability to work full-time, year-round including evenings, weekends and public holidays as required Experience working within premium hospitality, tourism or wine-focused venues is highly regarded Qualifications Hold at least a relevant AQF Certificate II or III qualification (or equivalent), or At least 1 year of relevant, full-time experience may substitute for the formal qualification listed above. Work Experience At least 2 years of full-time, relevant work-experience Equal Opportunity Employer – Heytesbury PTY. LTD. is an equal opportunity employer committed to fostering a diverse, inclusive and supportive workplace environment. #J-18808-Ljbffr