Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started! We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group’s values blend the family‑owned spirit with the innovative drive of a start‑up, fueling our purpose: Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity we have become industry leaders, winning awards and setting records while remaining focused on continual growth and evolution. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over‑achievers. Together, as a Crew, we are revolutionising the way the world’s leading brands use technology to deliver the best customer experiences. The Director, Product Delivery leads Coates’ Product Delivery function and team, partnering closely with Product Discovery, Engineering, Delivery, and the client to translate prioritised feature requests into fully defined, development‑ready solutions. This role oversees the Design and Refinement lifecycle phases, ensuring high‑quality UI/UX designs, user stories, functional specifications, and technical solution definitions are produced to support efficient build, testing, and release execution. The leader is accountable for delivery readiness, downstream quality, and operational excellence across Product Owners, Technical Business Analysts, and Product Designers and ensures that Product Owners and Business Analysts provide the necessary leadership and direction to Engineering and QA during implementation, testing and release. Key Responsibilities Lead, coach, and develop the Product Delivery and Design organization, including Product Owners, Technical Business Analysts, and Product Designers Own and maintain an effective handoff and refinement process from Product Discovery, ensuring feature requests are clearly understood, prioritised, and ready for delivery execution Spearhead process definition and operational excellence for the Design and Refinement phases of the SDLC, enabling consistent, high‑quality delivery outcomes Partner closely with Engineering and Delivery leadership to ensure scope, solution definitions, and sequencing align with technical feasibility, capacity, and release delivery commitments Maintain strong expertise in Coates’ product and solution capabilities, serving as a trusted internal and client‑facing leader throughout delivery execution Develop an understanding of the client’s technology ecosystem and ensure solution designs align effectively within that environment Establish strong quality and completeness standards for design artefacts, functional and technical specifications, and user stories, prior to development start Identify trends and opportunities to improve Product Delivery practices, refinement effectiveness, downstream quality, and overall customer experience Support client adoption through release‑facing collaboration, including preparation for or participation in demos, training, and documentation as needed Conduct ongoing assessment of team capacity and skill needs, deploying resources appropriately to meet objectives, timelines, and quality expectations Qualifications and Experience Product Delivery assumes ownership from Product Discovery upon receipt of the approved Product Requirements Document (PRD). It ensures that the Product Owner (PO) and Business Analyst (BA) teams effectively leverage the PRD to guide Solution Refinement and the development of the Functional Specification Document (FSD) for approval. Success is measured by minimising requirement gaps between the initial discovery PRD and the final approved FSD and ensuring minimal gaps between the approved FSD and the delivered functionality thereby maintaining alignment between defined requirements and the final product outcome. Product Delivery performance – % of features/releases delivered on‑time and within scope, to quality. Design & Refinement phase improvement times: Establish a baseline, track performance over time, and set quantitative improvement targets. Qualitative feedback from peers and improved alignment across teams to ensure smoother product delivery. Identification of risks early with mitigations to prevent disruption to programme of work. Benefits We offer an annual market‑competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we believe you should never miss an important life or work moment. Thrive also provides dedicated time to prioritise health and wellbeing (including virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge, and a “Give Back Day” to allow our Crew to make an impact in the community. All applications for employment must be submitted through our official website or directly through our LinkedIn profile Coates Group. Join a Crew that Cares Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives). We are committed to creating an environment where people genuinely enjoy working and where rapid career advancement opportunities are available. Be Inspired To Be More We skip the red tape and aim to stay nimble. We’re proud of where we’ve been and are energised by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in values that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come. Equal Opportunity Employer Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). #J-18808-Ljbffr