Department/Agency: Department of Communities and Justice Location: Bankstown, NSW, AU, 2200 Expression of Interest Senior Client Service Officer Grade: Clerk Grade 5/6 $99,398 to $110,271 + superannuation and leave loading This is an exciting opportunity to step into a senior role within Housing Services. You will support the delivery of client‑centred services, working with vulnerable communities and contributing to strong operational outcomes. This recruitment will establish a talent pool for future opportunities across the Western & Southwestern Sydney. What you’ll do As a Senior Client Service Officer, you will provide advice and support to clients, including those with complex needs, across housing and tenancy services. You will work closely with internal teams and external stakeholders to deliver positive outcomes, resolve tenancy issues, and ensure services are delivered in line with policy. You will also support and coach team members, contributing to capability uplift and improved service delivery across the team. What we’re looking for Demonstrated experience working with clients in complex service environments Strong stakeholder engagement and relationship management skills Ability to support and coach team members to improve capability Experience managing competing priorities and delivering results Current NSW driver’s licence What We Offer We offer a variety of benefits, including: A challenging and rewarding career Flexible, autonomous work environment Competitive pay and conditions Training and development opportunities to build and maintain capabilities Health & Wellbeing and Employee Assistance Programs We do work that really matters Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters. Inclusion and Diversity lies at the heart of how we recruit We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. #J-18808-Ljbffr