Case Manager Do you have excellent customer service skills? Do you want to join a luxury automotive brand? What We Offer Vibrant Culture: Experience our values in action every day, fostering a supportive environment where your voice matters and your contributions are celebrated. Team Spirit: Join a close-knit team that values collaboration, growth, and open communication, empowering you to thrive in a dynamic environment. Diversity & Fun: Embrace diversity and inclusivity in a workplace that values individuality and encourages fun, fostering a sense of belonging for all. Your Role As a Case Manager you will provide full omni‑channel concern resolution support to customers of a luxury automotive brand. From initial inquiry or concern through to close, the representative will liaise and coordinate with the dealer/retailer, field staff, management and other relevant departments to satisfactorily resolve customer concerns, aiming to achieve customer satisfaction while protecting the client’s best interests and promoting brand advocacy and loyalty. Responsibilities Handle inbound and outbound contacts through multiple channels (voice, email, and social media) from customers regarding their vehicles or experience with the luxury automotive brand. Manage end‑to‑end case management by researching, following up, involving various departments, ensuring the customer is kept updated along the way and addressing any needs or concerns until resolution in a professional and efficient manner, in accordance with department standards. Takes full ownership of own case file and acts as backup to designate buddy for continuity of service and action. Provide regular feedback and observations to line manager to pursue ongoing improvements to process or early warning for trends or increases in volume on specific subjects. What You Bring Proven experience in case management and customer support – handling objections; experience dealing with high‑end customers for a luxury brand is a plus. Strong communication skills across multiple channels (voice, email, social media). Ability to provide end‑to‑end support for customers. Passion for the automotive industry. Problem‑solving mindset and ability to research and present best resolution to meet company and client expectations. Excellent organizational skills and attention to detail. Availability: Full working rights and the ability to perform inherent role requirements. What You’ll Get Competitive Salary Monday to Friday role – No weekend work Hybrid/Flexible Working Arrangements Walking distance to Mascot train station Free on‑site gymFree on‑site parking Tuition Reimbursement Join us and embark on a fulfilling journey where every challenge is an opportunity to shine. Apply now and become part of our vibrant team. AU-NSW-Sydney #J-18808-Ljbffr