Overview An exciting opportunity has arisen to join our team as a Home Assessor. If you come from an assessing or construction background and are eager to bring your skills to a role where you can truly make a difference, we want to hear from you. Responsibilities Access the damage Attend customer sites or review reports/photos to validate damage and repair costs. Determine causation and apply PDS coverage appropriately. Explain assessment outcomes, coverage, approvals and repair processes to customers. Maintain communication throughout the claim lifecycle regarding coverage and timeframes. Provide recommendations aligned with CHaFS, GICOP and A&G PDS requirements. Prepare detailed reports for internal and external stakeholders. Identify/manage claim risks and authorise Make Safe & Restoration works. Escalate vulnerable customer or financial hardship matters promptly. Maintain a strong safety and risk culture on‑site. Scope the damage Use industry knowledge and A&G tools to prepare and review repair scopes and claim reserves. Update stakeholders through large loss meetings and claim system reserves. Ensure repair methodology aligns with PDS coverage. Engage and interpret specialist reports to support scope creation. Negotiate Negotiate sustainable and competitive repair costs with suppliers and customers in line with PDS and industry standards. Support the team Assist internal stakeholders with enquiries regarding contents, temporary accommodation and cash settlements. Project manage repairs Manage end‑to‑end repairs with a strong customer focus and milestone engagement. Oversee repair scope, defects, cost variations and payment approvals. Complete final repair audits and address defects, concerns or supplier performance issues. Work closely with A&G’s panel of builders to ensure high‑standard, timely, and fair‑priced repairs. Qualifications Experience in managing quality building work and enhancing customer satisfaction; background in producing accurate scopes of work. Exceptional time management and organisational skills. Reputable communication skills and conflict resolution handling. Experience in managing, coaching, and appraising builders. Proven experience in building effective business relationships with builders; insurance experience preferred but not essential. Qualification in construction or 5+ year’s experience in construction or insurance assessing. Benefits Be rewarded for high performance through bonuses and other perks. Options for leave: volunteer days, additional paid ‘ME’ day, paid parental leave, and ability to purchase additional leave. Grow with us—learning and professional development opportunities. Give back—volunteering, fundraising, and donation opportunities. Take care of yourself—wellbeing support, mental‑health services, and fitness discounts. Celebrate the wins—on‑site events, family fun days, and annual celebrations. Save money—discounts on insurance products, retailers, and hospitality. Access to employee reward and recognition platform with rewards and discounts across retailers. #J-18808-Ljbffr