Teachers Mutual Bank Limited is seeking a Workforce Management (WFM) Manager to lead forecasting, scheduling, and real-time workforce optimization for a large call centre. In this role, you'll ensure staffing levels meet service level targets and optimize productivity while enhancing the employee experience. You will collaborate with operations leaders and manage the end-to-end workforce management cycle, providing regular insights on staffing risks and productivity opportunities. #J-18808-Ljbffr
Wfm Manager: Forecasting, Scheduling & Real-Time Ops
TEACHERS MUTUAL BANK LIMITED
council of the city of sydney, council of the city of sydney
Published 4 days ago
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