About West Moreton Health West Moreton Health is one of Queensland's most diverse and rapidly evolving health services, delivering health care to over 300,000 people across Ipswich, Boonah, Gatton, Laidley, and Esk. We provide preventative and primary healthcare services, ambulatory services, acute care, sub‑acute care, oral health, mental health and other specialised services, including prison and youth detention health services, and alcohol and other drugs services to the region. At West Moreton Health, our employees apply our shared values to every aspect of their work, ensuring our workplaces are effective, inclusive and empower our employees to reach our goals. Child Safe Organisation We prioritise children and young people being seen, heard, and safe in every interaction. We create inclusive environments where the voices and needs of children and young people are valued and respected. We believe safeguarding is a shared responsibility, upheld by every member of our organisation. About the Role The purpose of this role is to provide administrative support to the Acute Care Team, which is the entry point to the mental health service of West Moreton Health (WMH). This role will respond to enquiries and provide information and assistance to staff, consumers, carers and external stakeholders to facilitate effective service delivery within a mental health setting. About You Experience working calmly and proficiently within a call centre/high telephone‑call traffic setting. Organisational and prioritisation skills including the ability to work autonomously in a self‑directed manner while contributing to patient flow. Knowledge of or the ability to rapidly acquire knowledge of internal information systems in addition to the Microsoft suite of applications. Knowledge of or the ability to rapidly acquire knowledge of basic medical terminology to extract and interpret pertinent information from consumer medical records and hospital information systems. Ability to maintain discretion and exercise judgment within the scope of the role to solve immediate problems in situations where precedents have not been set and procedures not defined, ensuring a satisfactory outcome. Mandatory Requirements Vaccinated against, and remain vaccinated against, certain vaccine‑preventable diseases (VPD) as outlined in the Health Employment Directive NO. 01/16. Why Choose Us Purposeful work that makes a meaningful impact in one of Queensland's fastest‑growing regions. Professional development including mentorship, paid study leave, simulation training and research opportunities. Career pathways with support to step into senior roles and leadership. Wellbeing supports including peer networks, flexible work options, EAP and dedicated mental health programs. Competitive benefits including salary packaging and up to 12.75% super. A lifestyle you'll love in a region that blends rural charm, natural beauty and city convenience. Equal Opportunity Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all West Moreton Health vacancies. We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. #J-18808-Ljbffr