Senior Claims Officer Position summary: The Senior Claims Officer is part of a centralized national support service responsible for end‑to‑end management of a portfolio of complex NSW workers compensation claims. Responsibilities Manages a wide‑range portfolio of claims and reviews and assesses workers compensation claims in accordance with NSW Workers Compensation legislation, standards of practice. Make liability decisions on claims and treatment. Lead case reviews and assist with the development of claims management strategies on all open claims. Responsible for effective claims and injury management strategies. Influence, motivate and strive to deliver exceptional claims management outcomes, educating and assisting employees and business managers on workers’ compensation. Qualifications Higher School Certificate or equivalent. Broad workers compensation claims management experience essential. Workers compensation self‑insurance experience preferable. Working knowledge of NSW legislative workers compensation framework & timeframes. Ability to manage complex workers compensation issues/procedures. Strong skills in identification and management of barriers and strategies associated with person‑centric injury and claims management. Expert knowledge in the identification and management of complex barriers and strategies within the technical requirements of workers compensation. Expert knowledge of PIAWE legislation, regulation and standards of practice. Expert knowledge of processing of workers compensation weekly benefits. Excellent verbal and written communication skills. Well‑developed computer skills including knowledge of Microsoft Office products. Strong interpersonal skills with the ability to build constructive and effective working relationships. Evidence of high‑level attention to accuracy and detail. Must maintain confidentiality of information. Benefits Highly discounted air travel within Australia and across the globe, and exclusive deals on accommodation and holidays. Flexible leave options, including 18 weeks paid parental leave and additional purchased leave options for eligible employees. Access to discounts across shopping, food and wine, insurance, health, wellbeing, leisure and entertainment through partnerships. Salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. Wellbeing support through interactive wellbeing app and tailored nutrition plan. Equality, Diversity and Inclusion Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. Your personal information will be kept confidential in compliance with relevant privacy legislation. #J-18808-Ljbffr