Your new company A national Financial Services organisation requires a Senior IT Support Engineer for a permanent opportunity commencing ASAP, based in their Melbourne CBD office. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and ongoing career development opportunities. Your new role Providing level 2/3 IT support to ~450 employees in Australia. Performing technical support of servers, network and hardware. Assisting with the delivery of infrastructure projects. Acting as an escalation point for junior members of the IT team. Managing Identity and Access Management (IAM). Maintaining and developing documentation and knowledge base articles. What you’ll need to succeed Prior experience in providing level 2 end-user IT support in a corporate setting. Sound knowledge of Windows 10 / 11, iOS / Android, Active Directory, Windows Server, Office 365, Intune / SCCM, ServiceNow / Jira ITSM tools and network troubleshooting. Highly developed troubleshooting and problem‑solving skills. A tertiary education in Information Technology; Azure, Microsoft and ITIL certifications are beneficial. Prior experience working in a Professional Services organisation is highly regarded. What you’ll get in return Working in an organisation where they develop and grow careers, you will be offered an excellent salary package, in a role that offers exposure to leading technologies and projects. The organisation prides itself on internal promotion and career development and offers development training. #J-18808-Ljbffr