About the Role Own and grow a portfolio of high‑value small business customers, delivering holistic banking solutions Build deep relationships across customers, referrers and internal partners to unlock new business opportunities Combine lending expertise with commercial insight to drive revenue, risk outcomes and customer satisfaction (NPS) Our people are customer‑obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer‑centric company in Australia and New Zealand. Small Business Banker – join the Small Business Banking team that’s doubling down on customer obsession! Key Responsibilities Manage lending and product requirements for a portfolio of approximately 100 small business customers, with business lending up to $2m Deliver end‑to‑end customer solutions through strong needs analysis, cross‑sell and referral activity Actively manage Salesforce opportunities and national leads to grow pipeline and conversion Perform credit analysis and approve temporary excesses or limit increases within delegated authority (DCA) Drive portfolio risk, compliance, complaints resolution and customer retention outcomes Qualifications Proven experience in a business or commercial lending role Strong financial and business acumen with a sound understanding of credit and risk frameworks Demonstrated ability to build, manage and grow long‑term customer relationships Customer‑centric mindset with the ability to deliver high‑quality conversations across multiple channels DCA accreditation and tertiary qualifications in Business desirable but not essential Our Commitment to Diversity and Inclusion We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way. #J-18808-Ljbffr