Financial Counsellor – Financial Resilience & Wellbeing Service Location: Mackay • Term: Permanent, Full Time (76 hours per fortnight) • Remuneration: $51 per hour + Super + NFP Salary Packaging Responsibilities Assess the financial situation of individuals and families experiencing difficulties. Provide information on government assistance and negotiate repayment terms with creditors. Assist clients to access community resources as required. Empower clients to manage their own finances and understand their rights and responsibilities. Advocate on behalf of clients when necessary, encouraging independence and self‑sufficiency. Engage proactively with community services and reach hard‑to‑access individuals to ensure inclusive access. Contribute to community education initiatives that raise awareness of financial wellbeing issues. Qualifications and Requirements Diploma in Financial Counselling (essential). Completed or working toward a Problem Gambling Skill Set CHCSS00111 course. Demonstrated empathy, professionalism, and a non‑judgmental approach in all interactions. Experience building collaborative networks with health, mental‑health, and community support providers (highly regarded). Eligibility for membership with Financial Counselling Queensland (FCQ). Current driver’s licence. Working with Children Check (Blue Card). Benefits and Working Conditions Salary packaging up to $15,900 per annum for everyday living expenses and up to $2,650 for meal entertainment. Staff discounts through the team member purchasing programme. 12 weeks paid parental leave and 2 weeks paid partner leave after 6 months of service. Diversity and inclusive leave options including paid gender affirmation leave and cultural leave for celebrations such as Lunar New Year, Diwali, Ramadan, NAIDOC weeks, and other significant events. Career development opportunities and flexible work arrangements. Community of support and a positive inclusive team culture. #J-18808-Ljbffr