Systems Support & Reporting Analyst – Sydney CBD, NSW We acknowledge the Traditional Custodians of the land on which we work, and pay our respects to Elders past, present and emerging. About BGIS BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions to clients across various industries. We pride ourselves on maintaining high standards of innovation, safety, and operational excellence. Purpose of the Role BGIS is seeking an experienced Systems Support & Reporting Analyst to work within a fast‑paced property maintenance team. In this role, you will work collaboratively across multiple internal & external stakeholders, to maintain critical systems, improve reporting capability, resolve workflow issues and support data‑driven operational outcomes. The work environment is fast paced & highly dynamic. Priorities can shift quickly, with large volumes of work order data, necessitating an agile and proactive approach to meet stakeholder expectations. Success in this role will come from being adaptable, solutions‑focused, and hands‑on. An integral part of the BGIS team, the successful applicant will understand how automation and defined SOPs can bring operational & administrative efficiencies and improve service delivery levels to our client. The ideal candidate will enjoy problem‑solving, providing data‑driven insights & working collegiately with both technical and non‑technical stakeholders. You will be naturally organised, diagnostic, resilient, and confident at communicating across different levels of the business. Experience building reports and dashboards, providing training, identifying business risks through system analysis, and improving processes through technology and automation will be highly regarded. Key Responsibilities Maintain and support operational systems, databases, and work scheduling platforms Analyse work order data to identify issues, stalled workflows, and KPI risks, ensuring timely resolution Develop and maintain operational reports, dashboards, and reporting catalogues Support system governance including user access management and data integrity Investigate system issues, coordinating resolution with stakeholders Perform work order reconciliations and support smooth integration between operations and finance teams Upload and maintain subcontractor profiles, documentation, and vendor portal records Assist with system testing and change management activities for upgrades and new releases Provide system user training and support to stakeholders Identify opportunities to streamline manual processes and improve operational efficiency through system enhancements and automation Attend stakeholder and client meetings to provide reporting insights and operational updates Support project‑related initiatives and continuous improvement activities Education, Experience & Skills Experience in systems support, reporting analysis & data management Analytical capability with experience interpreting work order & financial data Experience using CMMS platforms or Work Order databases Advanced Microsoft Excel skills and literacy across Microsoft Office applications Experience building reports and dashboards for business reporting Ability to manage competing priorities within a fast‑paced work environment Strong attention to detail and problem‑solving capability Qualifications in Business Process, Information Systems or related disciplines Experience in facilities management & property maintenance environments Exposure to Power BI, automation tools or AI‑driven process improvements Understanding of operational or project management principles Experience working with subcontractors and vendor management processes Knowledge of APIs, system integrations & governance frameworks Experience supporting system implementations, upgrades or testing activities Workplace Flexibility This is a full‑time permanent position based onsite in the Sydney CBD office, conveniently located close to public transport. Due to the highly collaborative and operational nature of the role, regular onsite presence is required to support stakeholders and business operations effectively. Key Benefits Spot recognition vouchers and $2,000 employee referral bonus Access to Flare for discounts across retailers, energy, utilities & more Fitness Passport access for you and your family AFR Best Places to Work 2024 & 2025 Winner of Inspiring Workplaces Award 2025 Endorsed by WORK180 as an employer of choice for women Career progression through secondments & internal mobility Leadership development programmes including Future Leaders and Leadership Fundamentals Health and wellbeing initiatives including EAP support and wellness programmes 2 paid volunteer days annually and inclusive community support initiatives How to Apply If you are a proactive and analytical systems professional who enjoys solving operational challenges, improving processes, and working within a fast‑moving environment, we would love to hear from you. BGIS is an equal opportunity employer and we strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, and people from culturally diverse backgrounds. To be successful in the role, applicants must have full working rights in Australia. Locations Sydney, New South Wales, Australia #J-18808-Ljbffr