About the Role We are looking for a proactive Analyst to join our Managed Services team. This role is ideal for someone who enjoys client interaction, problem‑solving, and working with modern automation and cloud technologies. Key Responsibilities Service Ticket Management: Monitor and respond to client tickets in ServiceNow promptly and within agreed SLAs; provide clear, professional updates and resolutions to clients via email and ticketing systems. Client Engagement: Build rapport with client stakeholders through effective communication and regular updates; conduct and participate in client‑facing meetings to discuss ticket status, issues, and improvements. Reporting & Metrics: Prepare and deliver reports on ticket volumes, resolution times, and SLA compliance. Collaboration & Upskilling: Work closely with senior consultants and technical teams to resolve complex issues; stay open to learning and upskilling in Microsoft Power Platform, UiPath, Azure services, and data analytics. What You Bring Strong written and verbal communication skills with excellent email etiquette. Ability to manage multiple tickets and priorities in a fast‑paced environment. Basic understanding of IT service management tools (e.g., ServiceNow). Hands‑on experience or working knowledge of automation platforms such as UiPath and/or Microsoft Power Platform, and exposure to Azure services. Comfortable in client‑facing situations and able to present updates confidently. Must have 6 months – 1 year of RPA development experience. Nice to have: Knowledge of ITIL principles or service‑management best practices. #J-18808-Ljbffr