Overview We are looking for a Senior Operations Manager (Martech) to join our team in either Sydney or Melbourne. This is an exciting opportunity to support operationalising, systemising and scaling how Martech is delivered for our agency. This role owns the operations for CRM production across build, QA, deployment, platform maintenance and governance, ensuring delivery is efficient, predictable, high‑quality and scalable. Sitting at the intersection of operations, technology and CRM production, this role brings deep understanding of marketing automation, strong systems thinking and a practical delivery mindset. Working closely with Delivery, Technology and Martech Leads, client‑side Martech stakeholders, and the Digitas Delivery Centre in Vietnam, the Senior Operations Manager is responsible for all workflow through the Martech platform. Responsibilities Day to day you’ll get to: Own and run the CRM production operations Be accountable for Martech operations across build, QA, deployment, platform maintenance and governance Design, document and govern scalable Martech operational workflows Work hands‑on within Martech operational processes to unblock, improve and scale delivery Partner closely with Delivery, Technology, Martech and client stakeholders on Martech execution Support estimation and pricing through the creation and maintenance of Martech scoping and estimation templates Scale offshore Martech delivery in collaboration with the Digitas Delivery Centre in Vietnam Govern how Jira and Confluence are used to support Martech delivery Drive systemisation, automation and embed AI and continuous improvement across CRM production workflows Qualifications Strong experience delivering Martech programs in an agency and/or in‑house environment Hands‑on experience working with Braze (ideally), or equivalent platforms in a high‑volume, production context Demonstrated experience with marketing automation (journeys, segmentation, logic) Experience owning operational workflows across build, QA, deployment and maintenance Experience supporting estimation, pricing or scoping for Martech / CRM programs Experience working closely with Technology, Martech and client stakeholders Experience supporting offshore or distributed delivery teams Experience working on large, complex or global client accounts Benefits A comprehensive Wholeself program supporting physical, mindful, and financial wellbeing. A creative, lively, and rewarding office environment where people love working with each other, supported by our Publicis Liberté flexibility approach — "working your way with us." Access to our Global AI Platform Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network. Extensive Learning & Development opportunities including more than 15,000 learning programs via our online learning platform, Marcel Classes. A culture of open feedback and support to reach your goals through our Career Conversations program. A committed Diversity, Equality, and Inclusion strategy driven through our Viva Women, Égalité, enABLE, EmbRACE, and Écologique committees. Leave benefits including Birthday Leave, Flexible Public Holidays, and an additional 5 days of leave after 2 years of service. Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year. Parental leave policy with up to 18 weeks based on tenure, paid primary carer leave, secondary carer swap, and Cub Care leave. Access to counsellors, psychologists, and professionals through Sonder, an all‑in‑one digital wellbeing technology platform designed to support psychological, medical & safety needs. A workplace that stands together to provide a more open, supportive, and recovery‑forward culture for all employees with life‑threatening illnesses. Read more about our Working With Cancer Pledge: Proud partners of Diversity Council Australia, Pride in Diversity, Family Friendly Workplaces, Supply Nation, and the Australian Disability Network. EEO Statement Diversity. Inclusion. Equity. More than just words; these are part of our DNA. At Publicis Groupe, we are committed to the inclusion and recognition of all people regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate. We value diversity and the skills, knowledge, and experience that difference brings to our culture and solutions. We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process. If you need any assistance or adjustments, please contact us via ; your personal information will be kept confidential. #J-18808-Ljbffr