ABOUT USAt Custom Fleet we’ve been using our smarts to make the complex simple for over 40 years. It’s the driving force that continues to make us the fleet and leasing leader in Australia and New Zealand today.When you join Custom Fleet, you’re joining a business that is Going Places. With us, what you do and who you are matter. Being part of our diverse crew means you’ll feel welcome, empowered and have lots of fun celebrating our success (and that sure does feel good!). We are a crew of accountable go getters on a journey of continuous improvement – we collaborate and support each other, working hard to win for our customers, for our business, and for each other. Whilst winning isn’t everything, we are proud of our success and love it when we reach the #1 spot. ABOUT THE ROLEThe Practice Lead, Delivery Operations leads “Delivery Operations” practice and is accountable for the effectiveness, consistency and maturity of delivery across the portfolio at Custom Fleet.You’ll own the delivery framework across initiation, planning, governance, reporting, escalation and closure, and you’ll directly lead and develop our Project Managers capability to deliver outcomes with clarity, pace and confidence. This is a hands‑on player‑coach role that blends portfolio-level oversight with selective delivery contribution stepping in early where risk is emerging, momentum is slipping or complexity needs stronger delivery leadership. This role can be based in either Melbourne or Sydney Essential duties: • Own and maintain the delivery framework across the portfolio, including standards for mobilisation, planning, governance, status reporting, escalation and closure.• Evolve delivery standards based on observed portfolio performance, risk patterns and delivery outcomes ensuring the framework enables delivery rather than constraining it.• Reinforce delivery discipline through coaching, intervention, and example particularly where optimism or complexity erodes good practice.• Maintain clear expectations for the role of Project Managers across initiatives of varying scale and complexity.• Maintain end‑to‑end visibility of delivery capacity across the portfolio, including Project Management and Change capability.• Retain accountability for outcomes irrespective of resourcing model.• Hold direct accountability for the performance, development and progression of all Project Managers• Ensure change impact, readiness, and adoption risks are visible to sponsors and reflected in delivery planning and governance decisions. Other duties:• Work closely with the Portfolio Coordinator to ensure delivery status and financial inputs are accurate, timely and aligned.• Undertake other duties aligned to the nature, scope and level of responsibility of the role. ABOUT YOU The successful candidate will portray the following: Essential: • Demonstrated senior experience leading delivery operations, project management or large‑scale programme environments within complex organisations.• Strong delivery judgement, balancing pace, control and transparency under pressure.• Deep understanding of delivery disciplines across agile, hybrid and structured environments tailoring approach to context rather than enforcing a single methodology.• Proven capability building and leading delivery teams, developing Project Managers toward increased scope, thematic depth and senior sponsorship engagement.• Experience managing delivery capacity at portfolio scale, forecasting constraints and making trade‑off decisions aligned to organisational priorities.• Strong grasp of governance, escalation and portfolio control mechanisms with confidence to intervene early.• Ability to integrate Change Management into delivery practice not treat it as a parallel activity.• Leadership style grounded in accountability, clarity, and influence rather than hierarchy or process enforcement. Other: • Comfort operating in ambiguous, fast‑moving environments while maintaining delivery discipline and stakeholder confidence. Education & Experience Essential: • Extensive experience ideally 10+ years in project delivery, programme management, delivery leadership or closely related senior roles within complex organisations.• Proven experience leading delivery teams at scale, including direct accountability for Project Managers and Change capability.• Demonstrated experience operating at portfolio level, balancing delivery demand, capacity and organisational priorities.• Track record of building or materially improving delivery practices, standards or operating models.• Experience partnering with senior leaders and sponsors to manage delivery risk, trade‑offs and expectations. Other: • Experience operating within a PMO/EPMO/portfolio governance environment.• Exposure to global delivery or enterprise governance frameworks.• Relevant certifications such as PMP, Prince2, Agile or Change Management. FOR YOU Annual performance bonus Take 5 program - potential to earn an extra week of annual leave Collaborative hybrid work environment - 3 days in office Gender‑neutral parental leave - 12 weeks paid entitlement Dress for your day policy Intersection - our Diversity Network Cultural Leave swap Access to our digital learning platform, Degreed Reward and recognition programs Volunteer and community engagement opportunities Wellbeing leave HOW TO APPLY Please submit your resume and cover letter by clicking ‘Apply Now’ . At Custom Fleet we are committed to growing a team made up of diverse people, skills and experiences. We encourage applications from all backgrounds, communities and industries. NEXT STEPS Should you progress to the next stage, Spark Hire will contact you via email with instructions to complete a one‑way video interview. OUR DIVERSE CREW Research shows that women and people of diverse backgrounds are less likely to apply unless they meet every single requirement. If you’re excited about this role and aligned with our values, we encourage you to apply — even if your experience doesn’t perfectly match every point. If you have a disability and require adjustments (alternate formats, interview arrangements, accessibility support), please contact our recruitment team at car••••@customfleet.com.au or call 18•• ••• 681 , and our Customer Service Team will arrange a return call from Talent. UNLAWFUL CONDUCT COMMITMENT Custom Fleet is dedicated to maintaining a culture of respect with zero tolerance for discrimination, harassment or victimisation. We uphold the highest standards of ethical behaviour and compliance with all relevant laws. Unlock job insights Hirer responsiveness Salary match Number of applicants Your application will include the following questions:How many years' experience do you have as a Practice Leader? Which of the following statements best describes your right to work in Australia? Do you have customer service experience? How many years' experience do you have with change management? What's your expected annual base salary? Vehicle Rental & Removalists 101-1,000 employees At Custom Fleet we’ve been using our smarts to make the complex simple for over 40 years. It’s the driving force that continues to make us the fleet and leasing leader in Australia and New Zealand today. When you join the Custom Fleet family, you’re joining a business that is Going Places. With Us, what you do and who you are matter. Being part of our diverse crew means you’ll feel welcome, empowered, and have lots of fun celebrating our success (and that sure does feel good!). We are a crew of accountable go-getters on a journey of continuous improvement – we collaborate and support each other, working hard to win for our customers, for our business, and for each other. At Custom Fleet we’ve been using our smarts to make the complex simple for over 40 years. It’s the driving force that continues to make us the fleet and leasing leader in Australia and New Zealand today. When you join the Custom Fleet family, you’re joining a business that is Going Places. With Us, what you do and who you are matter. Being part of our diverse crew means you’ll feel welcome, empowered, and have lots of fun celebrating our success (and that sure does feel good!). We are a crew of accountable go-getters on a journey of continuous improvement – we collaborate and support each other, working hard to win for our customers, for our business, and for each other. Show more Perks and benefits Annual performance bonus An extra week of annual leave & wellbeing day Hybrid work environment – 3 days in office Company funded social events Dress for your day policy Intersection – our Diversity Network Cultural Leave swap Volunteer and community engagement opportunities #J-18808-Ljbffr