The Hermès Chatswood Chase Boutique will focus on providing extraordinary service to all clients. This is a fantastic opportunity to join a new store and be part of the store opening process. As a Team Leader, you will be working with a dedicated team within the Hermès Maison and work collaboratively to support the client experience in a fast-paced, luxury environment. Key Responsibilities Support daily store operations and supervise the sales floor team to deliver exceptional services, drive results, and ensure operational excellence. Provide guidance and support while ensuring effective communication at all times. Main Objective Through management of a Sales Team, optimise sales through the performance of the highest standard of client experience, product knowledge, and operational duties. Assist the Store Manager in achieving overall business goals. Support and assist the Store Manager with team leadership and various retail store operations to ensure an effective and efficient store. Lead and act as a role model to the Team, including coaching and developing skills and competencies, always showing initiative and proactiveness. Client Experience Provide exceptional client experience every day to every client using the Sales and Service Ambassador guidelines. Motivate and drive the sales team to engage in up-selling, cross-selling, and multiple selling for all product categories. Ensure that the team possesses the necessary skills to handle complex customer service issues, including dissatisfied clients, exchanges & returns, after‑sales, etc. Act as a role model to effectively develop and strengthen client relations, and groom repeat clients by utilising available tools including client book, follow-up calls, appointments, etc. Empower the team to gather information to make decisions to provide the best client experience. Lead by example using elegant and professional dialogue with clients and team. Assume decision-making responsibilities in the absence of the Store Manager in accordance with Hermès Australia operating standards and guidelines. With other Team Leaders, lead by example to ensure daily operations are carried out in line with company policies and procedures. Identify and implement plans to deliver efficiencies and productivity improvements in all areas of divisional operations. Experience and knowledge of all aspects of Cegid, including running reports, banking, correcting errors, and identifying and resolving issues. Understand, demonstrate and navigate tools and programs including but not limited to the Hpad, HermeSphere, HCare, and upcoming projects to extract relevant data to support the team. Perform other projects as assigned. Track and analyse sales of Metiers and quantitative attributes of team members including Sales, UPT, VPT, etc. Develop and motivate the team through goal setting and regular meetings regarding Metiers and sales. Lead by example by playing an active role on the boutique floor: new product training, Sales & Service briefs, Metier hand rituals, etc. Provide regular business updates, including current sales trends, sales forecasts, and competitor updates to Store Manager. Ensure visual merchandising standards are met and maintained as set forth by the Visual Merchandising guidelines. Team Management Motivate, develop and lead the team to reflect business strategy and meet business goals. Identify skills and talents of team members to increase productivity and efficiency. Identify training opportunities and implement them to develop team member needs. Schedule and implement monthly catch-ups, KPI tracking and annual reviews for the team. Ensure that the team upholds all qualitative attributes as part of KPIs (client experience, personal presentation, ambassadorship, team player). Create and encourage an open, positive and harmonious work environment. Effectively manage team conflicts and issues proactively. Inventory Management Thorough knowledge of operational controls, stock handling and inventory management systems to ensure smooth product flow. Achieve inventory accuracy for Metiers through cycle counts and stocktakes and, if necessary, implement actions to minimise issues. Work with merchandising teams to ensure the appropriate product coverage is presented in store. Administration and Policies Implement all internal policies and processes according to audit requirements. With other Team Leaders, manage floor boutique operations. Implement and maintain correct procedures relating to Workplace Health and Safety. Maintain the highest standard of housekeeping both on and off the boutique floor. About You Availability to work within a 7-day roster, including weekends. A strong background in customer service and/or sales, with experience in a luxury environment advantageous. A team player attitude and the ability to embody the values of the Hermès Maison. Excellent relationship development skills with impeccable interpersonal and communication skills. Display a high standard of presentation and grooming. Passion for Hermès creations and comprehensive product knowledge in Hermès Metiers. A positive, proactive, efficient and client-focused attitude. A strong sense of time management with the ability to multitask, organise and prioritise. The ability to achieve personal targets and quickly adapt to an ever-evolving, rapid-moving retail environment while maintaining professionalism. Ability to work independently while balancing collaboration with a team. Comprehensive and in-depth product knowledge in Hermès Metiers. Excellent written and verbal communication skills. Ability to motivate, guide and coach sales team to achieve personal targets through effective leadership skills. Ability to work accurately in a fast-paced environment and adapt quickly to change. Business sense and analytical skills, results driven. Organisation, time management and prioritisation skills. Computer literate. Proficiency in English. Equal Opportunity Statement At Hermès, we are proud to be an equal opportunity workplace. It is the policy of Hermès that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, colour, religion, sex, age, nationality, disability, or any other basis prohibited by applicable law. #J-18808-Ljbffr