Your new role:As a Hospital Ambassador, you'll help create a safe, welcoming and supportive environment for patients, visitors and staff through proactive engagement, compassionate communication and strong teamwork by:Proactively engaging with patients and visitors to enhance their hospital experienceUsing verbal de-escalation and interpersonal skills to reduce aggressive or disruptive behaviourBuilding positive relationships with clinical teams including Nursing, Mental Health, Security and Allied Health staffProviding way-finding assistance, general support and practical information to patients and visitorsMonitoring designated clinical areas and reporting any concerns relating to patient wellbeing or safetyParticipating in multidisciplinary briefings and contributing to behaviour support strategiesSupporting a respectful, inclusive and patient-focused healthcare cultureAbout you:You are a calm, empathetic and professional communicator who thrives in fast-paced environments and is passionate about delivering positive customer experiences within healthcare settings with:Experience working in customer service, healthcare, community services, security or support-focused environmentsStrong verbal communication and conflict resolution skillsThe ability to remain composed and exercise sound judgement in challenging situationsDemonstrated ability to build rapport with a diverse range of peopleA collaborative approach and ability to work effectively within multidisciplinary teamsStrong observation, problem-solving and situational awareness skillsFlexibility to work across a 24/7 roster including weekends and public holidaysA commitment to safety, respect, professionalism and inclusive careCheck out our quick tips and application essentials!What we can offer you:Opportunities to work alongside experienced multidisciplinary healthcare professionalsA diverse and inclusive workplace that values respect, compassion and collaborationAccess to career development and internal progression opportunities across Metro South HealthFlexible work practices that support work-life balanceYou'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.Logan Hospital:Logan Hospital is the major health centre for one of the fastest growing areas in Queensland. We offer a range of services, including medical, rehabilitation, maternity, surgical and paediatric care.We offer our staff and students extensive support and training in most medical specialties. As a teaching hospital, we help train future health care professionals and participate in research through strong partnerships with Queensland's leading medical schools, universities, and TAFE Queensland.Our services will continue to grow as we build bigger and better facilities to support the community. By 2027, we'll have more beds and 5 more birthing suites as part of the Logan Hospital expansion.INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCEOur values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.We are better together.This work is licensed under a Creative Commons Attribution 3.0 Australia License.#J-18808-Ljbffr