Overview Job Title: Telstra Retail: Casual Customer Service & Sales Consultant – Shellharbour Employment Type: Casual Closing Date: 1 July :59pm Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience. What You’ll Be Doing Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one. Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions. Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected. Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals. Salary and Benefits Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners. Leave Options: 16 weeks of paid parental leave, Telstra Extra Day Off, gender affirmation leave, cultural leave, blood donor leave, and the ability to purchase up to 4 weeks of additional leave. Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning; Future Ready program to build skills for next steps. Flexibility: Flexible working hours and supportive parental leave options. Recognition & Rewards: Monthly performance rewards and recognition programs. Inclusive Culture: Diverse and inclusive team where everyone’s perspective is valued and respected. Is it You We’re Looking For? Great Communication Skills: You’re natural at connecting with people and making their day better. Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer. Sales Drive: Motivated to achieve and exceed sales targets and KPIs. Passion for Learning: Eager to grow and develop your skills in a dynamic environment. Resilience and Positivity: Can-do attitude, even when things get busy. Customer-Facing Experience: Previous experience is a plus but not required—enthusiasm and a willingness to learn are key. How to Apply Ready to kickstart your journey with us? Click "Apply Now" to submit your application. After applying, you may receive an email from our partner, HireVue, for the next steps in the assessment process. Telstra is committed to diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and strive to create a workplace where everyone is respected, valued, and can thrive. If you require accessibility support or adjustments during the recruitment process, please email Disability and Accessibility inbox at There are many career paths available within Telstra. Explore opportunities and the areas of our organization. For more information about our teams, please refer to Telstra Careers. #J-18808-Ljbffr