Multiple Locations, Melbourne, VIC, 3000, AUSTRALIA At Woodfrog Bakery, we believe great bread takes time, passion, and people who genuinely care about quality and customer experience. We’re looking for an experienced and motivated Store Manager to lead one of our bakery stores and help drive team performance, operational excellence, and exceptional customer service across the business. About the Role As a Store Manager, you’ll lead from the front — coaching your team, supporting day‑to‑day operations, and ensuring every customer has a warm and memorable experience. This is a hands‑on leadership role where you’ll balance people leadership, store operations, rostering, customer service, and commercial performance while living and promoting the Woodfrog values every day. What You’ll Be Responsible For Leading and developing a high‑performing store team Delivering exceptional customer service and resolving customer concerns professionally Managing daily store operations, presentation, and cleanliness Creating effective rosters and managing labour costs Monitoring store KPIs including sales, labour, ATV, waste, and training compliance Managing stock, ordering, replenishment, and inventory controls Ensuring compliance with food safety and workplace health & safety standards Coaching, onboarding, and developing team members Supporting company initiatives, promotions, and operational improvements What We’re Looking For Previous retail or hospitality leadership experience at Supervisor, Leader or Manager level Strong communication and team leadership skills Passion for customer service and team development Strong organisational and operational management skills Availability for weekends and early morning starts Experience managing KPIs, rosters, and labour budgets is highly regarded Why Join Woodfrog? At Woodfrog, we value: Authenticity Passion Quality Teamwork Customer Focus You’ll join a growing business that genuinely values its people, supports development, and takes pride in creating exceptional products and experiences every day. #J-18808-Ljbffr