$ .0k - $ .0k p.a. + super and leave loa Clerk 9/10 Remuneration : $129,464 - $142,665, plus superannuation and leave loading Opportunity Type: Full-time/ Ongoing Location: Gosford, Parramatta, or Sydney CBD. In-office presence 2-3 days per week Senior Coordinator, Customer Service Clerk 9/10 Remuneration : $129,464 - $142,665, plus superannuation and leave loading Opportunity Type: Full-time/ Ongoing Location: Gosford, Parramatta, or Sydney CBD. In-office presence 2-3 days per week About us The Long Service Corporation (LSC) manages portable long service schemes for the building and construction industry, contract cleaning industry, and community services industry. Be part of this growing team, working within the Service Delivery and Operations team to deliver great outcomes for our customers and stakeholders.To learn more about LSC, visit our website at the role The Senior Coordinator, Customer Service manages the end-to-end delivery of customer service functions, leading multiple teams of customer service professionals, providing operational and scheme-based subject matter expertise, and collaborating with internal and external stakeholders to continuously improve our service to customers.Your responsibilities will include: Allocate work, supervise, develop and coach customer service staff to establish and maintain a culture of teamwork, achievement, accountability, which are outcome focused within agreed timeframes and resources. Perform a range of management and administrative tasks including monitoring and managing work priorities and streamlining processes/systems to implement best practices Undertake research and analysis to evaluate Unit performance and contribute to development of business strategies and targets Provide quality, timely and accurate technical advice and recommendations on operational policy development and the impact of changes to legislation, regulation and policy on Long Service Corporation and its stakeholder Develop and manage the performance of staff by providing performance feedback and identifying and implementing strategies to meet development needs Review and analyse work volumes, develop and implement systems, procedures and projects, report new or emerging issues and recommend changes to achieve business outcomes. Develop and maintain specialised knowledge, techniques and skills to deliver a high-quality client/customer service. Contribute to the identification of key operational risks and provide recommendations for mitigation strategies to the Executive Leadership Team. To be successful in this role, you will: Have proven experience in leading a team of customer service professional Be a problem solver, able to show initiative, with excellent communication, negotiation, and stakeholder management skills Be proficient with technology (experience with LSC systems highly desired Have the ability to manage and prioritise a busy workload whilst ensuring the demands of a range of stakeholders both internal and external are met. Closing date: Thursday, 4 t h June 2026 (9.59am)What we need from you:Please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).In your cover letter please share your motivation for applying for this position and your relevant skills.A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.Click Here to access the Role Description. For enquiries relating to recruitment please contact Lauren Alcorn via Lau••••••••••@customerservice.nsw.gov.au .Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here .We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Lau••••••••••@customerservice.nsw.gov.au or 02 •••• •351 .For more information, please visit Information on some of the different types of disabilitiesInformation on adjustments available for the recruitment processHirer responsiveness Salary match Number of applicants Government Administration & Politics More than 10,000 employees We are a team of more than 12,000 people, working together to provide services that improve the lives of our 8+ million customers across NSW. As a leading central service NSW Government agency, we are made up of over 30 agencies, entities and business units, which makes our work incredibly diverse. We are focused on delivering first-class customer service, regulatory reform and digital transformation is at the heart of what we do; driven by our many teams across DCS including Service NSW, Digital.nsw, Revenue NSW, State Insurance Regulatory Authority and Telco Authority. Come join us and influence the future of our great state. We are a team of more than 12,000 people, working together to provide services that improve the lives of our 8+ million customers across NSW. As a leading central service NSW Government agency, we are made up of over 30 agencies, entities and business units, which makes our work incredibly diverse. We are focused on delivering first-class customer service, regulatory reform and digital transformation is at the heart of what we do; driven by our many teams across DCS including Service NSW, Digital.nsw, Revenue NSW, State Insurance Regulatory Authority and Telco Authority. Come join us and influence the future of our great state. Researching careers? 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