The Role Lead by example, being hands on, consistently motivating the team to achieve sales targets Manage team performance, providing coaching and addressing any issues proactively Develop team capabilities through ongoing training and support Ensure compliance with all company and brand policies and procedures Manage staff rosters and oversee Time & Attendance Complete and distribute daily reports to relevant stakeholders Receive and reconcile inventory, reporting discrepancies Conduct regular quality checks on stock and ensure accurate stock handling procedures Support recruitment efforts and interviews Deliver comprehensive inductions and follow-up training for all new hires Ensure customer service standards are consistently met and enhanced Resolve elevated customer complaints with professionalism and care Skills & Experience 3+ years in retail Store Manager role High skill set in driving sales and achieving KPI’s Experience with rostering, staff management and other day to day operations Highly developed in customer service Skilled in providing feedback Excellent oral and written communication skills Sound administrative skills and training experience Organised with fantastic time management skills Building and sustaining professional working relationships Strong analytical and problem solving skills Collaborative and supportive culture Generous employee discount across all Swatch Group brands Employee referral program with the opportunity to earn a cash reward Access to our Employee Assistance Program Novated leasing opportunities for electric vehicles Extensive professional Learning and Development program Annual bonus potential on top of your base salary #J-18808-Ljbffr