Your Role This is a leadership role responsible for driving regional growth, leading high performing teams and delivering exceptional member outcomes. You will oversee multiple branches, ensuring strong performance, operational excellence and compliance with regulatory and internal frameworks. You’ll also play a key role in strengthening our presence within the Defence community and building strategic partnerships. This role reports to the Chief Member Experience Distribution Officer and includes leadership of branch based teams across your region (Williamstown, Garden Island and Holsworthy and Albatross). Drive Growth & Performance Deliver regional targets across home lending, consumer lending, deposits and insurance Develop and execute strategic business plans aligned to measurable outcomes Analyse performance and provide insights through reporting and local market intelligence Build brand presence and grow membership within the Defence community Lead & Develop Your Team Lead, coach and develop branch teams to achieve strong performance outcomes Manage performance, including addressing underperformance and implementing improvement plans Drive a high performance, accountable and collaborative culture Deliver Exceptional Member Experience Champion a member first culture and drive NPS outcomes Ensure high service standards, including call quality and service levels Manage and resolve member complaints effectively Risk & Compliance Ensure adherence to retail compliance frameworks, policies and regulatory obligations Balance commercial outcomes with risk management to protect members and the Bank About You You are a people first leader with strong commercial acumen and a proven track record in retail banking or financial services. You will bring: Experience leading multi site or regional teams Strong lending and banking product knowledge A track record of achieving KPIs and growth targets Ability to coach, influence and develop high performing teams Strong stakeholder management and relationship building skills Confidence operating in a regulated environment What You’ll Need Demonstrated leadership experience (minimum 2+ years) Experience managing lending teams Strong communication and reporting capability Tier 2 Financial Services (or equivalent) – desirable Valid driver’s licence (travel required across branches) Benefits Staff Banking product + Services discounts Novated Leasing options 4 weeks of paid parental leave, with superannuation continuing to be paid during unpaid maternity leave for up to 52 weeks Purchased Leave option Referral Reward Program Employee Assistance Program Annual Flu Shot + Blood Donor Leave Polo Shirt provided Service Awards Probity check As we are an Authorised Deposit Taking Institution, there is a requirement to complete the standard range of Credit, Police and Bankruptcy checks prior to commencement of employment. #J-18808-Ljbffr