Role: Salesforce Communications Cloud Technical Business Analyst Experience: 10+ years Location: Sydney Must-Have Salesforce Industries (Comms Cloud) Implementation experience Telecommunication Industry Background Ability to communicate effectively with both technical and non-technical stakeholders Knowledge of CPQ, Order Management, EPC and CLM on Vlocity Familiarity with Agile/Scrum methodologies Overall, 10-12 Years of Salesforce CRM Implementation experience 5+ years of experience as a Business Analyst in a technical or enterprise environment preferably on implementation of CRM 3+ years of hands‑on experience with Salesforce Communications Cloud Sound Knowledge of Telecom Industry At least one full implementation cycle experience in Salesforce Industries (Vlocity) preferably in Telecom Experience writing user stories, BRDs, FRDs, and technical documentation Top Reasons to Join Our Team at TCS Australia Attractive compensation & rewards We offer a highly competitive salary package aligned with the Australian market, complemented by performance-based incentives, recognition programs, and comprehensive employee benefits. Your achievements are celebrated, and your contributions truly matter. Global exposure with local impact At TCS, you’ll work with leading Australian enterprises across diverse industries while collaborating with our global network of experts. This means access to world-class practices, transformative technologies, and the chance to shape solutions that have a real impact — locally and globally. Empowering leadership & supportive environment Our leadership team is committed to helping you succeed. We encourage initiative, reward innovation, and provide a collaborative environment where your ideas are heard and valued. We believe in careers, not just jobs. With continuous learning, certification support, career mobility, and clear progression pathways, TCS empowers you to grow and evolve — whether you want to deepen your expertise, explore new domains, or take on leadership roles. Inclusive, collaborative culture Diversity, inclusion, and respect are central to who we are. At TCS Australia, you’ll join a workplace where collaboration thrives, individuality is valued, and everyone can contribute to meaningful outcomes. Continuous learning & cutting-edge innovation We invest heavily in your development, offering structured learning programs, global certifications, leadership development, and opportunities to work with emerging technologies. You’ll be part of an environment that constantly challenges and expands your capabilities. A Great Fit for the TCS Culture We’re looking for people who are: Passionate about technology and transformation Driven by curiosity, innovation, and continuous learning Excited to work in a collaborative, purpose-driven environment Motivated by delivering real impact for clients, communities, and society Our core values — Integrity, Excellence, Responsibility, Pioneering Spirit, and Unity — shape how we work and how we grow together. Equal Opportunity Employer TCS is an equal opportunity employer. All qualified applicants will be considered without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by applicable law. Note: Compensation details are accurate as of this posting and may be adjusted in line with Australian laws and market conditions. Applicants may be asked to attend interviews in person or via video conference and present valid identification during the process. Thank you for your interest in applying for this position with TCS. All applicants who meet the requirements will be considered equally and fairly for employment. We will review your application and will get back to you if we are considering your interest in this opportunity. #J-18808-Ljbffr