Client Details Our client is a growing national professional services firm. A collaborative, high‑performing culture, the business continues to invest heavily in technology, innovation and process improvement. Reporting directly to the IT Manager, this role offers the opportunity to work within a modern SaaS and cloud‑first environment while supporting a broad range of technologies and contributing to key business transformation projects. Description As the IT Support Officer, you will act as the primary point of contact for IT support across the business, providing Level 1 and Level 2 support while ensuring a high level of customer service and timely issue resolution. Providing Level 1 and Level 2 support to users nationally Troubleshooting hardware, software, networking and user issues Supporting Microsoft 365 technologies including Entra ID, Intune, Exchange Online and Teams Managing Teams Meeting Rooms and AV technologies Supporting legal and business‑critical applications Coordinating and managing external vendors and suppliers Managing onboarding and offboarding processes Assisting with device deployment and lifecycle management Supporting networking infrastructure and cloud‑based environments Participating in technology projects and continuous improvement initiatives Contributing to AI, automation and legal technology initiatives including workflow automation projects Building strong relationships with stakeholders across all levels of the business Profile 5 years experience in a Level 1 / Level 2 IT Support role, previous legal or professional services experience highly regarded Strong troubleshooting and problem‑solving capabilities Experience supporting Microsoft 365 environments Exposure to Entra ID, Intune, Exchange Online and Teams Experience within SaaS and cloud‑based environments Strong customer service and stakeholder management skills Excellent communication skills with the ability to explain technical concepts to non‑technical users Ability to remain calm and professional in high‑pressure situations #J-18808-Ljbffr