Onsite Support Engineer Location: Melbourne Experience: 2+ Years Role Summary We are seeking a skilled Onsite Support Engineer to provide dedicated IT support, ensuring a seamless end-user experience, high system availability, and adherence to enterprise IT service and security standards. Key Responsibilities Troubleshoot and resolve issues related to Windows 10/11, Microsoft 365 (O365), and enterprise applications Manage devices using Microsoft Intune (MDM/MAM) and SCCM , including patching, imaging, and policy enforcement Administer user access, accounts, and permissions via Active Directory and Azure AD Support Windows 11 migration activities , including device readiness, application validation, and user transition Perform EUC application testing and validation in collaboration with business and project teams Manage incidents and service requests via ServiceNow , ensuring SLA adherence Coordinate with L2/L3 support teams, vendors, and network teams for issue resolution and escalation Handle onboarding/offboarding activities including device provisioning and access setup Maintain asset inventory, documentation, and knowledge base articles Ensure compliance with organizational security standards and IT policies Skills & Experience Required Strong experience with Windows OS (Windows 10/11) and Microsoft 365 Hands-on expertise in Intune, SCCM, Azure AD , and endpoint security tools (e.g., Microsoft Defender) Basic networking knowledge (VPN, LAN, Wi-Fi troubleshooting ) Experience with ITIL processes and ITSM tools such as ServiceNow or ManageEngine Proven experience in enterprise IT support environments with direct end-user interaction Educational Qualifications Bachelor’s degree in information technology, Computer Science, Engineering, or equivalent practical experience Strong customer focus and communication skills Ability to work independently in a business-critical onsite environment Proactive problem-solving and continuous improvement mindset Effective collaboration across EUC, Network, and Security teams #J-18808-Ljbffr