We are seeking a dynamic and experienced Surveillance Investigations Lead to join our national team, focusing on providing technical and operational support to our investigation team in order to facilitate effective management of the surveillance and online investigation process. This role is crucial in driving our success and ensuring the highest standards of service for our clients. This is an exciting opportunity to join a supportive and collaborative culture. About Us: LKA Group prides itself on delivering timely and accurate information that empowers our clients to make informed decisions. We are committed to enhancing the quality, efficiency, and effectiveness of our services, earning the trust of major insurers, government bodies, and local agencies across Australia. Role Overview: Reporting directly to the Managing Director, as the Investigations Lead, you will be responsible for overseeing the quality and service delivery of our portfolio of personal injury claims involving motor vehicle collisions in Victoria. We are particularly interested in anyone who is looking for a transition from the field to an office based role. Key Responsibilities: Plan, oversee, and allocate all new surveillance investigations. Allocate and oversee all online investigations. Undertake urgent surveillance jobs as required Follow up with investigators and keep case management system updated on the status of investigations. Produce client invoices and process contractor invoices. Generate departmental reports and client reports, including video and logs. Review and format final reports. Approve investigator invoices and client invoices. Assist with the management of process serving jobs. Provide quality assurance for all investigation reports and offer feedback to investigators. Train and mentor new investigators as required. Recruit and onboard surveillance and online investigators. Ensure the capacity, capability, and quality of surveillance, online investigations, and process serving nationally We offer a competitive salary commensurate with your qualifications and experience. What We’re Looking For: Look favourably on someone who is looking to transition from the field surveillance to a technical lead. You will be expected to support the team. Proven experience in surveillance and online investigations. Demonstrated experience of the TAC scheme as it applies to service providers and investigations (desired) Strong organizational and case management skills. Excellent communication and report-writing abilities. Proficiency in using investigation management software (e.g., Trackops, video editing software). Ability to train and mentor new team members. Detail-oriented with a commitment to quality and accuracy. Why Join Us: Competitive salary and benefits package. Opportunity to work with a skilled and supportive team. Continuous professional development and training opportunities. A dynamic and challenging work environment. How to Apply: If you’re ready for a challenging and autonomous role with the flexibility you need, and you meet the qualifications and experience required, we’d love to hear from you. Please send your resume and cover letter to . For more information, contact Janet Costa at . #J-18808-Ljbffr