AI Tech Lead Lead Zurich’s AI Agent development lifecycle end-to-end, shaping AI engineering standards and driving technical delivery from discovery and experimentation through design, build, and reliable production operations. You’ll build scalable, secure, maintainable full‑stack agentic solutions and contribute to our AI Agent and Agentic Platform strategy, with a strong focus on AIOps/DevSecOps, AI observability, evaluation, reliability, resilience, and proactive cost management. Working closely with product, design, SMEs and engineers across squads, you’ll align on shared frameworks, deliver reusable capabilities (libraries, APIs, design patterns such as BFF/microservices), and uplift engineering practices through code reviews, pairing, showcases and chapter collaboration. Sitting at the heart of a modern product‑led environment, this role exists to lead technical strategy, uplift engineering standards, and create scalable, secure solutions that unlock meaningful customer and business outcomes. You’ll guide a talented squad of engineers, partnering closely with product and design to take ideas from exploration through to production, while helping build Zurich’s next generation of agentic AI capabilities. ​You will be responsible for the following: Leading end-to-end AI agent development from discovery through to reliable production outcomes Setting and uplifting AI engineering standards, practices and ways of working across squads Driving secure, scalable and observable AI-native solutions that perform in production Partnering closely with product, design and business stakeholders to solve meaningful problems Supporting and mentoring engineers to build capability, confidence and engineering excellence Championing reuse, shared platforms and frameworks to accelerate delivery and consistency Ideal for a high‑accountability continuous delivery environment, you’ll bring 10+ years’ cloud‑native full‑stack experience (React/Next.js; TypeScript/Python), hands‑on AI engineering (RAG, LLM agent orchestration using frameworks such as LangChain/CrewAI/LangGraph; vector databases; evaluation and grounding), strong AWS and Infrastructure as Code (e.g., ECS/Lambda/Terraform), and mature CI/CD, security automation, and quality engineering (e.g., GitHub Actions/GitLab CI, LaunchDarkly, Playwright, Langfuse/Dynatrace). Experience in insurance or other regulated industries is a plus. In order to be successful, you will have the following: Extensive experience leading full stack engineering in cloud-native environments Proven hands‑on experience building and running AI or agentic systems in production Strong capability across modern AI engineering, including orchestration, evaluation and observability Deep experience with DevSecOps, CI/CD and production ownership in regulated environments Solid cloud engineering experience, ideally across AWS and infrastructure as code Experience working in product‑led, agile teams delivering customer‑focused outcomes Benefits: Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave). Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full‑time employees. Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e‑voucher for your work‑from‑home setup (flex work - hybrid working), along with other great benefits through our Shine portal. Grow and thrive in your career with our award‑winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality. Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role. Take advantage of global mobility opportunities across more than 200 countries worldwide. Volunteer and work in our state‑of‑the‑art Green Star rated offices (when you are in the office) and dress for your day. We plant a tree for every new employee. Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few. Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application. #J-18808-Ljbffr