About the Role Client Manager – Sentral team, working closely with schools to drive value, engagement, and long‑term success. A growth‑focused, relationship‑driven role managing a portfolio of education clients, maximizing Sentral’s value, and identifying expansion opportunities. Key Responsibilities Build and maintain strong client relationships, acting as the primary contact to drive engagement, resolve escalations, and deliver a seamless client experience. Proactively identify and deliver cross‑sell and upsell opportunities, partnering with Sales and Product teams to grow portfolio value. Support onboarding, adoption, and ongoing success through tailored engagement, training, and product demonstrations. Develop and execute strategic account plans, including retention strategies, licence reviews, and risk management. Lead renewal conversations and negotiations to ensure long‑term partnerships and revenue continuity. Capture client insights, deliver webinars and engagement sessions, and act as the voice of the customer to inform product and service improvements. About You 2+ years’ experience in Customer Success, Account Management, or Sales. Strong consultative, communication, and negotiation skills. Proven ability to build relationships across multiple stakeholder levels. Customer‑first mindset with a focus on quality outcomes. Experience supporting users of complex software platforms (e.g., CRM, ERP, or Education systems). Ability (or willingness) to obtain a Working with Children Check. Desirable: Experience in Education (former educator or EdTech experience). Familiarity with school management systems such as Sentral. Tertiary qualification in Education or a related field. Salary AUD 110,000 to 117,000 per annum + superannuation and on‑target commission. Benefits Flexible work arrangements. 18 weeks paid parental leave for either parent, plus two weeks paid secondary carer’s leave. Women in Digital membership. Birthday, community giving, wellness and study leave. Employee Assistance Program counselling service and wellbeing resources. Calendar of cultural celebrations and social activities. Global career and professional development opportunities. Salary sacrifice and an Employee Stock Purchase Plan. Equal Opportunity Employer Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. #J-18808-Ljbffr