About the Team We drive company success by mastering the intersection of law and high‑speed operations. Our team is looking for experts who see compliance as a strategic enabler, not a hurdle. You will be tasked with navigating ambiguity and creating new frameworks for unprecedented safety and privacy challenges. Working here means safeguarding our global reputation and making a tangible difference through operational precision and uncompromising ethics. Role Description The Safety Compliance Operations Lead specialist is a high‑impact technical leadership role for a master problem‑solver. Serving as the definitive subject matter expert and final escalation point for complex compliance decisions, they bridge the gap between strategy and execution to ensure our response to regulations is accurate and timely. This role requires someone who will rapidly master internal workflows to anticipate systemic risks, ensuring the operation scales without compromising integrity. This is a senior technical leadership position, not a formal people‑management role. They will drive operational output and provide real‑time coaching without the burden of HR administration or direct reports. As a systems thinker and rapid learner, they synthesize product logic with legal requirements, leveraging technical credibility and influence to resolve “unsolvable” challenges and lead vital cross‑functional partnerships. This role critically requires maintaining active technical proficiency by regularly processing high‑complexity tickets and escalations. By staying close to the daily workflow to ensure SME status is grounded in current operational reality, hands‑on execution is our primary vehicle for identifying systemic blockers and maintaining team credibility. Responsibilities Act as the ultimate Subject Matter Expert (SME) for Child Safety, Emergency Response, and regulatory response workflows. Review and resolve high‑complexity escalations that require nuanced interpretation of legal requirements or safety policies. Provide real‑time guidance to Frontline Specialists to ensure accuracy and prevent drift from standard operating procedures (SOPs). Monitor real‑time queues and shift resources dynamically to ensure all Service Level Agreements (SLAs) are met. Oversee daily shift rosters, breaks, and coverage, making real‑time adjustments for unexpected volume spikes or absences. Trigger and lead emergency response protocols for critical incidents, serving as the primary liaison between the floor and leadership during crisis windows. Identify recurring blockers or inefficiencies in the workflow and provide data‑backed recommendations to the Strategy/Leadership team. Conduct root cause analysis and debriefs after major incidents or volume spikes to capture lessons learned. Maintain shift‑handover documentation that ensures seamless transitions between the Sydney swing and subsequent global shifts. Collaborate with the Quality Assurance team to identify training gaps, design new modules, and conduct deep‑dive technical training for specialists. Qualifications Ability to work Swing Shift - Tuesday - Saturday. For half the year, 3 days working 4pm - 1am, and 2 days working 5pm - 1am. The other half, 3 days working 2pm - 11pm and 2 days works 3pm - 11pm. Education: Bachelor’s Degree in Political Science, Criminal Justice, Legal Studies, Communications, or a related field. Minimum 4 years experience in Operations, Legal Compliance, or Safety, with at least 1 year in a Senior or Lead capacity. Demonstrated mastery in Child Safety, Emergency Response, and regulatory response protocols for content removal. Proficiency in moderation tools, dashboards, investigative tools. Preferred Experience in a consumer app‑based tech company. Trust & Safety Content that this role interacts with includes images, video, and text related to everyday life, but it can also include (but is not limited to) bullying, hate speech, child safety, depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis. #J-18808-Ljbffr