Location Cnr Memorial Drive & Endeavour Boulevard,North Lakes, QLD, 4509,Australia Employee Type Permanent (PERM) Manage Others No The Role Due to continued growth, we are looking for Disputes Consultants to join our Recoveries team in North Lakes. As a Disputes Consultant you will manage a portfolio of Uninsured Recoveries files that are disputed within the Recovery & Settlements Department, whilst achieving cost effective and quality claims handling through robust relationships with internal and external service providers. Your primary responsibilities will be: Investigating and resolving disputes from uninsured third parties Providing recommendations on how individual claims should be resolved Dealing with inbound queries from third parties and clients on relevant claims The ability to explain to third parties why we are holding them liable & help them understand the reasons behind our decision Providing a point of reference to other consultants on related matters Knowledge and Experience Well grounded negotiation and communication skills Able to deal effectively and confidently with conflict Effective time management capabilities A solid understanding of motor vehicle liability A strong knowledge of how our end to end recovery process works Excellent phone manner and customer service skills. Sharp eye for detail and confidence in decision making Self motivated and able to work unsupervised Location This role is based at our North Lakes Branch – A convenient location close to local retail, restaurants, and other amenities. Extra leave Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year. Paid parental leave We support our new parents with paid parental leave and other benefits. Workplace giving If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities. Development opportunities We’re championing your development with internal programs and access to a wide range of online courses. Employee discounts You’ll receive discounts on Budget Direct insurance products. Reward and recognition We reward high performance with employee recognition, reward and incentive schemes. Onsite facilities There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers. Get social Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites. #J-18808-Ljbffr