The Motel Manager is responsible for the overall planning, organising and controlling of motel operations to deliver high-quality guest accommodation, services and experiences while ensuring commercial performance and regulatory compliance. Key Duties & Responsibilities Direct and oversee reservation, reception, and housekeeping activities to ensure consistent service standards Manage and supervise security arrangements, property maintenance, and grounds upkeep Ensure compliance with relevant laws and regulations Recruit, induct, manage and develop staff; prepare rosters and manage workforce performance Monitor and manage property financial performance including budgeting, forecasting, revenue management, and cost control Liaise with guests to resolve complaints and ensure guest satisfaction targets are met Develop and implement policies, procedures and service standards consistent with the Vanderbilt Manage supplier and contractor relationships including procurement and service agreements Prepare operational reports and provide regular updates to the parent company Oversee health, safety and emergency procedures in compliance with relevant legislation Qualifications AQF Diploma or higher in Hospitality Management, Business Administration or a related discipline; OR a minimum of three years relevant experience in lieu of formal qualifications Demonstrated experience in a hotel or motel management role with responsibility for day-to-day operations Strong leadership and people management skills Sound financial acumen including experience with budgeting, P&L management and revenue optimisation Proven ability to maintain regulatory compliance Excellent interpersonal and communication skills; ability to manage guest relations effectively Competency in property management systems (PMS) and standard office software Experience within an accommodation group or management environment Knowledge of online distribution channels and revenue management systems Understanding of Vanderbilt standards and operational philosophy #J-18808-Ljbffr