Overview EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows us to invest in our employees ensuring a long-term career here at EML. Responsibilities Identify, develop and implement effective strategies to support the achievement of key performance and remuneration measures, while delivering a strong customer experience. Identify, develop and support or implement new initiatives, quality improvements and continuous improvement activities across the team. Review and identify potential fraudulent claims. Review and sign off on contributory negligence decisions in line with NSW CTP legislation. Provide technical coaching and one-on-one support to team members across liability decisions, earning capacity decisions and contributory negligence. Review and respond to internal audits, emerging trends and claims management practices. Qualifications Strong technical experience within workers’ compensation claims or the NSW CTP scheme. Proven experience coaching and mentoring case managers within the workers compensation or CTP space. Demonstrated understanding and application of the NSW CTP scheme or NSW workers compensation legislation and associated regulations. Previous experience as a case manager or within a technical specialist capacity. Benefits Equal opportunity employer; a workplace that celebrates diversity and inclusion. A diverse and collaborative team culture. Flexibility to work from home to support work/life balance. A corporate wellbeing program with discounted health insurance and gym membership. Generous discounts from over 350 retailers through our RewardsHub program. Comprehensive learning and development opportunities. Access to support and counselling services with work or personal matters through our Employee Assistance Program. Companywide events to stay connected and celebrate success. Entitlement to annual company incentive scheme plus salary reviews. Up to 16 weeks paid parental leave, plus super. EML is an equal opportunity employer and is committed to maintaining a workplace where everyone feels valued and where respect, integrity and honesty are shown. #J-18808-Ljbffr