Role Overview We are seeking a Relationship Officer to support the Customer Relationship team in building long‑term relationships with customer representatives, ensuring business objectives and superior customer satisfaction. Key Responsibilities Respond promptly and professionally to daily requests from customers and the Relationship Manager for all administrative tasks related to fleet management and business growth. Create and provide vehicle quotes, sourcing vehicles and pricing that deliver best value to customers. Liaise effectively with internal stakeholders verbally and in writing to ensure clear expectations, achieve customer satisfaction and keep all parties well informed. Ensure administrative tasks comply with business policies (e.g., vehicle registration, credit requirements). Proactively manage lease expiry and replacement processes, ensuring contracts remain linked in all circumstances. Update contracts with accurate and relevant information. Run order reports and follow up transactions with the orders & delivery team. Elicit, monitor and engage with customers for intelligence to understand fleet requirements, anticipate needs and assist the Sales team in growing business. Qualifications Minimum 2 years of customer service experience in a customer‑facing role. Intermediate proficiency in MS Excel, database management and other MS Office products. High level of keyboard accuracy and strong eye for detail. Experience in data‑entry and administrative work involving numbers and detail. Excellent oral and written communication skills. Problem‑solving ability – identify and implement collaborative process improvements in workflow. Attention to detail and high accuracy. Benefits Strong culture and the support of a values‑based recognition program. Novated leasing benefits and discounts. 12 weeks paid parental leave. Comprehensive learning and development opportunities. Sonder digital wellbeing platform, 24/7 personalised support and annual flu vaccinations. Default income protection insurance reimbursed for MMS Default Super Fund members. Exempt employee share plan. Volunteer leave and career break. MMS rewards program. Equity and Inclusion Embracing the value that Everyone Matters, we encourage individuals from all backgrounds, including Aboriginal and Torres Strait Islander peoples, persons caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants, as well as veterans, to apply. We value the skills and attributes veterans bring to our organisation and embrace hybrid working with flexibility. We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands where we live, learn and work. Background Checks All successful candidates will undergo background checks, including criminal history and ASIC checks, and an NDIS Workers Screening Check if applicable. All information is treated confidentially. Accessibility If you identify as a person living with a disability and require adjustments to our recruitment process, please contact us at #J-18808-Ljbffr