Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there. We’re excited by the fact our team is continuing to expand. And, as we continue to grow, we’re on the hunt for a Service Delivery Manager. What You'll Do Build and maintain strong relationships with customers, both remotely and in-person through recurring engagements. Collaborate with peers in technical and client-facing teams to achieve successful outcomes for the customer. Review, assess and present service delivery reporting, ensuring key SLAs and deliverables are met, or propose improvements. Serve as an escalation and contact point for customers, removing roadblocks, and addressing technical and non-technical queries promptly. Champion issue resolution and task completion through application of ITIL principles and guidelines. What You'll Bring Passion for providing exceptional customer service, demonstrated through empathy and understanding from all perspectives, including peers and customers. Secondary education background is desirable. Experience as an Account Manager, Junior Account Manager, Service Delivery Manager, IT Manager or similar role. Demonstrable ability to communicate, present and influence stakeholders at all levels, including executive and C-level. Excellent listening, negotiation and presentation skills. Strong technical understanding, or ability to learn technological products and services quickly. Ability to translate technical issues into layman’s terms for customers. Why You'll Love Working Here Hybrid working with team anchor days to support collaboration. Extensive training and development opportunities for continual growth. Extensive discounts and benefits to maximize earnings. Choice of IT equipment to maximize success and access to cost‑price tech for personal use. Fun team events to celebrate achievements and connect with colleagues outside work. CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. We value innovation, inclusivity, variety and diverse backgrounds. Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required. #J-18808-Ljbffr