Unmaze is a specialist Amazon consultancy based in Sydney. We partner with brands selling through Amazon as Vendors, Sellers, and Advertisers, acting as a true extension of their teams to drive sustainable growth across every element of their Amazon business. Important: This role is based in our Sydney CBD office with required in-person attendance 2–3 days per week. Visa sponsorship is not available. You must hold an existing, unrestricted right to work in Australia to be considered for this position. Applications from candidates who do not meet these requirements will not be progressed. The Role We are looking for an Amazon Account Manager to own the day-to-day delivery of account management services for a portfolio of clients. This is a mid-level role for someone with solid Amazon platform experience who can manage competing priorities and is ready to take real ownership of client outcomes. You will manage operations across Vendor Central and Seller Central, deliver regular reporting and insights, and serve as the primary contact for your clients. You will work closely with our advertising team to ensure clients receive an integrated view of their Amazon performance. The role suits someone who can balance hands‑on execution with strategic input. You will manage your accounts independently, communicate confidently with clients, and contribute to the continuous improvement of how Unmaze delivers for its clients. Senior support will be available for complex strategic matters and escalations. Key Responsibilities Client Relationships and Account Management Serve as the primary contact for your portfolio of clients, managing day-to-day communication and building strong working relationships. Develop a thorough understanding of each client’s business, objectives, and competitive landscape on Amazon. Translate this into accurate forecasting and clear account plans that outline required inputs and timelines. Maintain a regular meeting cadence with clients, sharing performance insights, surfacing opportunities, and ensuring alignment with their goals. Represent the client’s voice within Unmaze and externally with Amazon, ensuring execution stays aligned with client objectives. Amazon Platform Operations and Execution Manage Vendor Central and/or Seller Central operations including listing management, content optimisation, stock monitoring, and operational improvements. Execute operational plans tailored to each client’s goals, category dynamics, and growth stage, contributing to broader strategies developed with senior team members. Optimise product listings for search visibility, conversion, and content quality. Monitor key metrics and proactively identify issues or opportunities, diagnosing root causes rather than treating symptoms. Cross-Functional Collaboration and Commercial Growth Partner with the advertising team to deliver an integrated view of each client’s Amazon performance, ensuring organic and paid strategies are aligned. Collaborate with the broader Unmaze team on strategy development, campaign planning, and operational execution. Identify opportunities to expand services and deepen Unmaze’s value to existing clients, and work with senior colleagues to develop these. What Success Looks Like Clients regard you as a knowledgeable, reliable contact who understands their business inside and out. Your portfolio is well organised: consistent reporting, proactive communication, no surprises. You are across the detail. Stock levels, listing quality, performance trends, and competitive shifts are all on your radar. Organic and advertising strategies are working together for your clients because you collaborate effectively with the advertising team. Clients are growing, and you can explain why with data and strategic rationale. You regularly identify opportunities to deepen relationships and expand services, and you bring these to the table. What We’re Looking For Minimum 4 years+ experience in Amazon account management, ecommerce management, or a closely related role. Hands‑on experience with Amazon Vendor Central and/or Seller Central. Strong commercial awareness and an understanding of how Amazon fits within a brand’s broader business. Confident communication skills, with the ability to present to and advise client stakeholders. Highly organised and detail-driven, with the ability to manage multiple accounts effectively. A proactive mindset with a willingness to take ownership, investigate issues, and follow through. Experience in an agency or consultancy environment managing multiple client relationships. Preferred Working-level familiarity with Amazon advertising (Sponsored Ads, DSP). Experience with Amazon analytics tools and reporting platforms. A degree in Marketing, Business, or a related field is valued but not essential. Location and Working Arrangements This role is based in our Sydney CBD office on Castlereagh Street, with required in-person attendance 2–3 days per week. Flexibility on start times and hours is available, provided client requirements are met. You must hold an existing, unrestricted right to work in Australia. Visa sponsorship is not available for this role. Applications from candidates who are unable or unwilling to work from our Sydney CBD office will not be considered. Unmaze is an equal opportunity employer. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, and people from culturally and linguistically diverse backgrounds. #J-18808-Ljbffr