Chung Wah Community Care is a not-for-profit organisation dedicated to supporting older people and individuals from diverse backgrounds to live independently and enjoy a better quality of life. As part of the Chung Wah Association, we have been delivering community care and support services since 1909. Our person‑centred approach focuses on empowering clients, supporting families, and strengthening communities. Join our passionate team and help us make a positive difference in the lives of others while building a better community for all. About the Role We are looking for an experienced and enthusiastic Consumer Support Advisor who will play a pivotal role in delivering comprehensive support to Aged Care Consumers and Participants. Using your wide knowledge and experience, especially in scheduling, you will meticulously assess their individual needs, coordinate tailored support services, and uphold the highest standards of care aligned with our clients' individual plans. Working Hours: Your responsibilities Be part of the Consumer Support Advisor team, processing inquiries and providing support. Utilise scheduling techniques to manage rosters efficiently exercising judgement in planning assignments and optimising resource allocation. Processing changes and cancellations from clients and issuing assignments to cover changes while ensuring all changes are communicated to consumers and participants. Work with all stakeholders to ensure timely assignment of services to clients while maintaining transparent communication. Maintain up‑to‑date and accurate data records in the Consumer Database at all times. Perform comprehensive assessments and tailoring support for aged care clients and participants. Regular reviews to ensure personalised support while working closely with clients and families to deliver services aligned with individual plans. Generate up‑to‑date reports for Senior Management, for strategic decision making. This role will be based at our office in Northbridge. Qualifications and Experience Experience in aged care, community services, or a similar customer‑focused role. Strong communication, interpersonal, and relationship‑building skills. Excellent organisational skills with the ability to manage multiple tasks and priorities. Proficiency in Microsoft 365 and client management systems (CRM). Commitment to client confidentiality and professional standards. Positive, flexible, and proactive "can‑do" attitude. Cantonese or Vietnamese language skills are highly desirable. What we offer A supportive and inclusive team culture where your contribution is valued. Ongoing training, professional development, and career growth opportunities. Access to our Employee Assistance Program (EAP) for confidential wellbeing support. A strong commitment to employee health, wellbeing, and work‑life balance. The opportunity to work with a respected not‑for‑profit organisation with a long history of serving the community. How to apply Please submit your resume and a cover letter outlining your relevant skills and experience to help us better understand how you will contribute to the team. Chung Wah Community Care is an equal opportunity employer. We welcome applications from individuals of all backgrounds and experiences. Chung Wah Community Care reserves the right to hire prior to the closing date. For more information about Chung Wah Community Care, visit our website: #J-18808-Ljbffr