Join the Sutherland Australian Mutual Bank Limited branch as a Member Service Officer to deliver exceptional service to our members. You’ll be the first point of contact to support members with understanding our products and identifying risks with confidence. This role requires strong communication and listening skills to accurately action member requests. You’ll work collaboratively in a supportive team environment, driven by shared goals and a positive culture. Key Responsibilities Engage with members across AMBL and TMBL brands to identify needs and recommend suitable products Build strong member relationships through quality conversations and education Process transactions, foreign exchange, and credit card applications accurately Identify third-party products aligned with member needs Follow complaints handling and dispute resolution procedures Maintain a clean, safe workspace in line with WHS policy About You Strong customer service and communication skills Team-oriented with proven collaboration experience Knowledge or interest in banking products and services Effective time management and adaptability Practical problem-solving and procedural understanding Accurate data entry and record keeping Skills and Qualifications Financial Services Reform Tier 2 Accreditation (or willingness to complete) Cert IV in Financial Services or Finance & Mortgage Broking (desirable) Experience in member services within a financial institution (preferred) Experience in customer service (retail, hospitality, etc) We are an Employer of Choice, promote Diversity and Inclusion, and follow EEO principles by appointing on merit. We work under a hybrid working model to provide flexibility in the workplace. Teachers Mutual Bank Ltd may conduct a background or reference check (or both) as part of the recruitment process. By applying you agree to cooperate fully in those procedures and understand that an offer is subject to the satisfactory outcome of those checks, at the discretion of Teachers Mutual Bank Ltd. #J-18808-Ljbffr