Business Improvement, Insights and Reporting Manager Join to apply for the Business Improvement, Insights and Reporting Manager role at ING Australia We are recruiting this role to join our Financial Health team in the COO division in Sydney. The Business Improvement Manager will lead initiatives to enhance processes, provide analytical insights, and develop reporting for financial hardship and collections functions. What you’ll do Identification and implementation of business improvement activities. Provide strategic and critical thinking within Financial Health and lead with a solutions-based approach. Deliver analytical insights across the Financial Health domain, using data-driven decision making. Develop and deliver Financial Health reporting/papers, including Committees, Boards and external bodies. Implement strategic business initiatives relating to business improvement and analysis. Lead program-wide initiatives, overseeing SME team members. Remediate issues and events, performing root cause analysis and identifying improvements for future prevention. Foster a culture of continuous improvement and solution-based activities. What we’re looking for 10+ years of experience in Collections/Hardship. 10+ years of experience in retail banking or financial services, preferably mortgage lending, including sales, credit, and documentary experience. Proven experience in data analytics and data-driven decisions. Proven experience in successful initiation and implementation of change. Board/Committee report writing. Demonstrated experience in Financial Hardship and Collections, Credit Risk, and system projects. Previous experience in project management using Agile methodology. Demonstrated experience in stakeholder engagement and deep understanding of regulatory framework impacting collections and hardship. What’s in it for you Access to over 16,000 professional and personal development courses. Discounted ING Health Insurance. An additional Rest Day to support your wellbeing. About Us At ING, we’re all about making life simpler and more rewarding for our customers, team members and the communities we support. Our culture is fun, inclusive and supportive, giving you the freedom to be yourself and grow. We’re invested in fostering a diverse and inclusive workplace where everyone feels they belong. If you require any support or adjustments during the recruitment process, please let us know. Applications close Sunday 4th January 2026. Contact Sabrina Huynh: #J-18808-Ljbffr