Primary Details Time Type: Full timeWorker Type: EmployeeLocation: Melbourne, VICJob Type: Permanent role, full-time hoursHybrid working – a mix of both in office and work from home. The opportunity We are looking for an experienced Senior Public Liability Claims Officer to join QBE’s Liability Claims Team. In this role you will be responsible for managing a diverse portfolio of Public Liability claims, including both personal injury and property damage matters, ensuring all handling aligns with legislative requirements and contributes to achieving team objectives. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. Your new role End‑to‑end claims management, ensuring accurate completion, validation and progression of claims across personal injury and property damage matters. Managing liability claims through assessment, policy interpretation and lifecycle progression, escalating complex or uncertain matters where required. Interpreting policy coverage and determining applicability, including applying underwriting guidelines and policy wordings. Building and maintaining strong relationships with insureds, brokers, investigators, solicitors and the general public. Ensuring adherence to statutory guidelines, privacy requirements and internal standards, including completion of self‑audits to support positive audit outcomes. Responding to all enquiries in a timely, accurate, professional and courteous manner. About You Demonstrated experience handling Public Liability claims, including personal injury and property damage and/or relevant legal qualifications. Strong technical skills across personal injury, property damage and product liability, with the ability to think analytically and make sound decisions. Exposure to dispute resolution processes such as mediations, settlement conferences or court proceedings. Confident negotiator with the ability to interpret key information, including policies, investigation findings and industry guidelines. Proven ability to build strong relationships and work collaboratively with lawyers, assessors and other external partners. Well organised, able to manage a varied claims portfolio and prioritise effectively in a fast‑paced environment. Legal knowledge and/or legal background will be highly regarded. Benefits Hybrid Working – a mix of working from home and in the office to enhance your work/life balance. Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice. 18 weeks’ gender‑equal flexible leave for all new parents, including paid super. Rewards & Recognition 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our program. 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards. Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates. Application Close Date 10/06/ :59 PM Equal Employment Opportunity QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. #J-18808-Ljbffr